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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3551 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 12276 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12858 Views
  • 86 replies
  • 0 kudos

O2 Returns Process (Faulty Replacement Handset)

I upgraded to the Galaxy S20+ and have been having issues with the speakers. I got my S20+ delivered on the 10th. Today I've phoned up and I'm having a replacement S20+ sent out to me on Tuesday.I asked the advisor if I was to have the same speaker i...

My rats got an O2 Surprise thank you

I'd like to thank you for the o2 surpise love the lens and car tracker thing I love all of it thank you love the rat toys they been spoiled not sure what or who to give what to haha Videos of the rats playing with their new toys below Playing with th...

surprise1.jpg surprise2.jpg surprise4.jpg surprise5.jpg
liggerz87 by Level 19: Quirky
  • 942 Views
  • 16 replies
  • 4 kudos

02 customer service

Started of by talking to o2 guru online today, as soon as i told them my reson for the chat was about the delay on my s20 ultra was fobbed of to another gure. Then when decided to call them instead had the same thing spoke to person, told them my iss...

Crofty by Level 1: Joiner
  • 707 Views
  • 4 replies
  • 0 kudos

S20 Ultra Delay

Anybody affected by the delay had an update yet? I'm currently fighting with o2 for an update but they are now saying 6 weeks, it was 4 weeks yesterday!!!!!

AlexH95 by Level 3: Thinker
  • 1596 Views
  • 42 replies
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Reward nominations - February 2020

Hey everyone, It's been a few months since we've had a reward nomination but the community was graced with 2 great products reviews during February! For those who don't know we sometimes ask the community to nominate piece of forum content that made ...

Martin-O2 by Community Manager
  • 339 Views
  • 2 replies
  • 3 kudos

Speaker sound quality issue on the Galaxy S20+

I received my Samsung Galaxy S20+ on 10th March, however there is an issue with the speaker sound quality.On the Galaxy S10 (& S9), the quality of the speakers sound fantastic. Dolby Atmos on the S10 really enhances the already great sound experience...

Samsung S20 Series Dispatch email?

Just been reading on the Samsung & EE forums and it seems some people have been receiving emails stating their devices are arriving today/tomorrow. Anyone had their email from O2 yet or are we all delayed?

JetsJones by Level 3: Thinker
  • 2612 Views
  • 81 replies
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Galaxy S20 Ultra pre-order Delivery

Has anyone had any update or notification of pre-order deliveries of the Ultra s20. I ordered weeks ago but no updates or notification of possible delivery dates provided.

Statto33 by Level 2: Apprentice
  • 1160 Views
  • 24 replies
  • 0 kudos