General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Galaxy buds 2 pro

I upgraded my phone and contract around a year ago to the Samsung S23 Ultra. Part of the upgrade package was a pair of Galaxy Buds 2 Pro headphones for £1. A code was meant to be sent out but I never received this. I have spoken with O2 customer serv...

SCAM - Originated from Facebook, but escalated quickly - lost £GBP's

Just lost lots of script = Urgh !Suffice to say ... = ...Signs to spot are :- Very little on their Facebook profileThey transfer to Messenger on Facebook giving some reason why'Groom you with nice words'Demand money for medical helpBodies of dead USA...

Cornerstone to Build New 5G Neutral Host Network via UK Street Lights

This might lead to improved signal quality on O2 :- Cornerstone to Build New 5G Neutral Host Network via UK Street Lights - ISPreview UKhttps://www.ispreview.co.uk/index.php/2024/05/cornerstone-to-build-new-5g-neutral-host-network-via-uk-street-light...

Changing after disconnection

Called over two months ago to disconnect my watch as it was fully paid off. Started charging me for the tariff again last month.just called and the lady I spoke to was quite ‘short’ with me, cancel the tariff again and ended the call by putting the p...

Paying my bill with Revolut

You want my money for your **** service? You have to accept my Revolut Card because there is no other bank account available! Every shop, restaurant, bar, airlines and so on accept Revolut! Worldwide! Only O2 not! Change it, otherwise you will not se...

Cold calling from O2 - supposedly

As it is not clear how to register a complaint with O2, I thought I would try here. Does anyone know why I keep getting cold calls from someone with an Asian accent, claiming to be representing O2. I have asked O2 not to allow this. I ask the caller ...

Clear Vision Communications

Hi, My wife's phone was on O2 and had mysteriously been ported across to "Symphony Communications", and while the new provider had provided O2 access, this got cut off due to a £20 allowance being exceeded while travelling abroad at one point. We had...

Default on Credit report (Virgin moved an unused sim to Volt without my permission)

Hello,I've been through quite a saga with this, but it has culminated in a default being added to my credit report, and I am furious about it.TLDR: Virgin transferred an unused sim to O2 after the merger, didn't notify me or get my permission, disput...

O2 Default on Credit Profile

Hi all, This story has been very hard a stressful, one of the worst customer experiences I have ever dealt with, numerous calls, emails and letters with no help. The amount of contact I have made is endless. I’ll give you some background. I took out ...

Enhance Private 5G Solutions for UK Businesses

From the O2 newsroom :- Virgin Media O2 Partners with Accenture to Enhance Private 5G Solutions for UK Businesses, Tapping into Estimated Half a Billion Pound UK Market - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-partners-with-a...