Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Can’t get hold of customer services

I’ve been trying to contact 02 by phone but lines don’t seem to be open. Tried online chat instead hundreds of times but still not available. Any other ways I can get hold of customer services?

Complaint and Subject Access Request

Hi, I'm hoping someone can please provide me with the correct phone number and email addresses for the following departments;ComplaintsSubject Access Requests I have previously contacted the credit referrals team about an error showing on my account ...

jking838 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Data usage error

Hi all,in these strange days and having been deprived of any data due to some kind of error by O2, I note that another provider has just given its customers unlimited data during this crisis - free! What about it O2?

foliot by Level 1: Joiner
  • 1 replies
  • 0 kudos


I have received a text from what appears to be a UK mobile number advising me that there is a payment account problem with my bank. The text contains a link to "update" details. Is this a scam?

Scam3 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Media text message

I've had a couple of texts messages under the title 02 alert.. the message reads "you have been sent a media message from ............... (mobile number quoted - unknown to me) . View it at www.o2.co.uk/m/ by typing in your mobile number and pin .......

Janejones by Level 1: Joiner
  • 4 replies
  • 0 kudos

pac code

HiIm leaving 02 and want to keep my number with the new supplier. I cant text for a pac code as i have more than one phone on my account. I have gone on to my 02 and theres nothing there regarding me requesting a pac code. I have called them and thet...

sam1170y by Level 1: Joiner
  • 2 replies
  • 0 kudos

Copy of texts

Hi can my mum get a copy of a text conversation from her phone from o2? I think the messages were exchanged in 2018, and she needs them for a court case.Thanks!

Save by Level 1: Joiner
  • 2 replies
  • 0 kudos