Discussions & Feedback
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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 155 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

Poor and unuseable service

For many months we have experienced problems with the network O2. for the past week I have to switch off my phone and restart to send or receive text messages and sometimes they even disappear. Not Happy and thinking of moving contract as you are not...

Service in the LL67 0DW

Since the 4 October the service has been appalling. A period of time no network or WiFi businesses in the village have had to travel to get connected. The local inn has struggled with these issues. I'm told by the network checker all's ok ??. The WiF...

Smoothy by Level 1: Joiner
  • 1 replies
  • 0 kudos

O2 Fraud Department Unresponsive

Hi All, I had three fraudulent accounts set up in my name in April 2023, and raised these issues with O2 Fraud team. After a month they had not started an investigation so it was escalated internally and miraculously I got a call the same day to reso...

Not receiving text messages

I did ask about the above; not rec my text msg's , in the end I phoned our nearest O2 shop; the guy was really helpful ; I did a reset on my phone resetting has solved the problem but messages are still slow to come in on some occasions (maybe the we...

Strongarm tactics and Customer Support

Not everybody cares to make sure you are not paying more if forced to move to a newer product:https://www.macrumors.com/2023/10/11/t-mobile-plan-migration/I guess people should be thankful for small mercies

pgn by Level 76: Forum Legend
  • 4 replies
  • 1 kudos

Costumer service at kingston bental shop

I had an issue with my account which consisted that one of the emplyees logged my gmail with a password in the o2 app that I didn’t know, so after i had my sim card and I wanted to change my password I couldn’t do it, and only costumer service would ...

Kawan by Level 1: Joiner
  • 1 replies
  • 0 kudos

Using my phone in the USA

I am currently on a monthly rolling plan, what charges will I incur when using my phone in the USA and what bolt on could I purchase? Thanks

CH-1 by Level 1: Joiner
  • 3 replies
  • 0 kudos