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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4155 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 14188 Views
  • 89 replies
  • 0 kudos

iPhone 11 pro

Is anyone aware If the iPhone 11 Pro is in stock I had to get o2 to send me a new one this morning as my previous order from last week wasn’t delviered. However when I had ordered it last week I received the dispatch email the same day. I know that t...

kmag52 by Level 2: Apprentice
  • 292 Views
  • 3 replies
  • 0 kudos

Airtime pricing differences IPhones

Hi, I'm looking at upgrade options for my wife and I am looking between the iPhone 11 and the iPhone 11 Pro. I'm just a bit confused why there are 2 different prices for the airtime but the same tariff. For example I was look at iPhone 11 with 36 mon...

VJ27 by Level 1: Joiner
  • 677 Views
  • 7 replies
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Dispatching

Is anyone aware if O2s warehouse closes at the same time the customer services does in other word could you receive a dispatch email after the customer services close? On the same day as the order.

kmag52 by Level 2: Apprentice
  • 162 Views
  • 1 replies
  • 0 kudos

just had a text

More of a heads up, I've just had a text from +44 7385 693514, saying my bill could not be processed and to click on the link in the text, to pay it! Weird thing it though I have 3 bills all come out on the 1st of the month! Google the number and it'...

MaddDogg24 by Level 2: Apprentice
  • 400 Views
  • 2 replies
  • 1 kudos

Key Workers

Why don't O2 do the decent thing and award all those key workers free unlimited data during these testing times. This way those key workers, like myself, can stay connected with loved ones.

Wi by Level 1: Joiner
  • 942 Views
  • 3 replies
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Very Odd

I've been checking the community pages periodically, and the last time anyone posted was at 22:38 yesterday, nearly seven hours ago. Seems strange as these pages have been inundated over the last few weeks. Anyone know what's going on or is it just m...

Bambino by Level 75: Digital Don
  • 262 Views
  • 5 replies
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Bill

I was on hold for an hour and ten minutes and then my call was cut off!!! Now I can't get through at all!!! I give up!!!

John8 by Level 1: Joiner
  • 194 Views
  • 2 replies
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International bolt on

Why isn't Jersey listed in the countries covered by this ? - which I was thinking of getting now, since. . . When I called my mum on mother's day it cost nearly £15 for 7 minutes! Not impressed.

RANB by Level 1: Joiner
  • 217 Views
  • 3 replies
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A step closer to PET recycling using bacteria

Well here's a thing, a bacterium that can digest polyurethane: https://www.theguardian.com/environment/2020/mar/27/scientists-find-bug-that-feasts-on-toxic-plastic And the source paper that reveals the discovery: https://www.frontiersin.org/articles/...

pgn by Level 58: Overseer
  • 168 Views
  • 2 replies
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O2 watsapp support

Hi. I was browsing about upgrades on o2 and noticed a message saying need help on live chat we have watsapp chat available. Very convincing had an o2 bot and then a a person called daniel replied with all the usual security questions for o2. Further ...

Lilu by Level 1: Joiner
  • 349 Views
  • 5 replies
  • 0 kudos