General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Multi-factor authentication

Now that O2 have implemented MFA with no warning I am unable to access my account. The SIM is in a mobile router that I cannot access easily. Please advise how I can opt-out of MFA, or use text to another device, or email, or an authenticator applica...

Nothing but problems with billing system migration and old number porting

I feel like this might probably be just screaming into the wind, but since the start of this 'new billing system migration' I've had nothing but problems. Most have been "sorted out".... theoretically, but at each step, more and more problems have ar...

Where do I find the QR code for my esim to set up Watch6

I have bought a Samsung watch 6. Recieved the esim through the app. Installed on my phone, but no QRcode. Phoned customer services 4 times. 3 really genuinely didn't seem to understand what I wanted and wouldn't put me through to a technical team and...

Ported to EE Saga

Long story with countless calls to O2 since 9th Feb, but on this date my wife and I ported to EE by mistake with two EE sims arriving in the post which we had to use as we lost all signal on O2 sims. Should not have happened as we had upgraded our si...

Poor service

Worst service ever, never seen such poor service. All my family have lost service on the 30/5/24 until now

London Underground mobile coverage update

You can Bank on mobile phone coverage on the London Underground (ianvisits.co.uk)https://www.ianvisits.co.uk/articles/you-can-bank-on-mobile-phone-coverage-on-the-london-underground-72716/

On the road with roaming: Bubl joins family road trip and makes the most of inclusive EU Roaming

From the O2 press office :- On the road with roaming: Bubl joins family road trip and makes the most of inclusive EU Roaming in O2’s latest campaign - Virgin Media O2https://news.virginmediao2.co.uk/on-the-road-with-roaming-bubl-joins-family-road-tri...

Samsung z fold 4 issues

I have had 5 of these phones all with the same problem. Unable to get signal. For data, call and texts. I have to flight mode my phone 100 times a day. The current phone isn't even 2 months old. I call customer service and they ask me to send the pho...

Set up transfer ownership

I need to transfer ownership of my line

New Billing Platform - O2 Cut Me Off Help

I have had a number of emails and letters from 02 to say they are disconnecting my service due to migrating to a new billing system. I called them last week and was given a PAC code for my 3 devices, it has worked for only 2. My personal phone has no...