General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Ping

Can i Ping my son's mobile number on my account?

Data roaming

Hello , I am looking to change providers but the most Important thing to me is data roaming. I need to know if I sign up for 12 /24 months this will be included and you cover the following. Calais to Dover crossing , Belgium, France , Netherlands, Sw...

I feel cheated

On the 27th of July, I called the customer service to upgrade my phone. The order was completed from your office but i noticed the accessories i am to get on discount with the order was not placed. I notified the agent attending to me and he promised...

DPD have lost my order

Decided I needed to upgrade, ordered my upgrade online to save going in store as it’s the summer holidays…..DPD are now investigating where the order is as they can’t locate it! So not only am I currently paying for a device and contract I’ve already...

Repeated Calls and Voicemail from Wrong Numbers

Hi, I was wondering if someone could please help me with a problem my elderly Mum keeps having with her phone? For months now, she's been getting calls and voicemail on her phone from people she doesn't know. They seem to be genuine calls but just no...

Is anyone else struggling to get through to o2 and has been on hold for hours on end or is it just m

Tried to get a hold of o2 yesterday was on hold 2 hours tried again yesterday on hold for another hour tried again today on hold for an hour? Anyone else having a similar issue??

O2 Data Network Unavailable For Hours At A Time At Many Popular Summer Leisure Destinations

I am now at the end of an 18 month O2 contract period on a 100Gb SIM only contract (my handsets is a One Plus Nord N10 5G unit that I bought from Amazon Warehouse for £160 in May 2021) and have been pursuing this issue of O2 data services both being ...

Galaxy Buds 2 Pro.

O2 biggest load of crap ever. After numerous PHONE Calls and CHATs. Promises, and one Phone call that they said they had ordered my FREE Samsung Galaxy Bud2 Pro`s and I would receive an E mail within 24 hrs. Which I1m STILL waiting for after 48hrs. [...

no connection at my new address

Hello everybody, I’ve recently moved houses and taken a contract from O2 after checking from their website that in my new address they provide good 4G coverage both indoors and outdoors and good 5G outdoors. When applying for the contract I asked mul...

About a bill I owe

Hello everyone I owe 151 and I was late 2 pay it because I have no income right now and I wait for adp decision and pray that I'll get approved because I can't work because of 8 serious health issues I have like type 1 diabetes on insulin and I was w...