Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 86 replies
  • 0 kudos

Anyone else disappointed with 02?

Was ripped off with calls to premium numbers that wasn’t me, contacted o2 twice and they were supposed to refund , never happened. Cannot be bothered now want to change to vodaphone.

O2 store customer service

This was my day yesterday.I went to O2 store at Ocean Terminal Edinburgh to buy an iPhone and to get it set up by an O2 guru. My appointment was at 3.30 and I arrived at 3pm. I believe I visited a parallel universe when I entered that store and was r...

Sonas by Level 1: Joiner
  • 12 replies
  • 0 kudos

Excellent staff

I just wanted to say how brilliant the customer service I received was. I took out a new contract on a honour phone and the bloke I spoke to was brilliant.There doesn't seem to be anywhere I can leave feed back and I hope this gets back to him.He is ...

Feedback by Level 1: Joiner
  • 4 replies
  • 3 kudos


Do notifications to ones membership page disappear altermatically. There doesnt appear to be a means to delete Best Wishes

Jenny105 by Level 15: Gaining a Reputation
  • 0 replies
  • 0 kudos

Finally got my upgrade sorted :)

Hi everyone after the whole scandal and numerous calls I finally got sorted.I was a bit wound up earlier when I spent 1/2 hour at lunch time talking to someone in the platinum team and clearly didnt wanna help me.Then he had to the check to ask me wa...

4G & 5G Speeds

Hey allInterested in seeing what 4G and 5G Speeds you are getting around the country.I see loads of tweets with EE, Three and Vodafone speeds but hardly any from O2 customers.Cheers

Anonymous by Not applicable
  • 11 replies
  • 0 kudos


Hi I couldn’t find anywhere to post good feedback. So their was a error with my monthly payment the first person I spoke to was a lady she didn’t seem to be able to fix the issue and even spoke to the floor supervisor and that it would be Monday befo...

Lavo07 by Level 1: Joiner
  • 5 replies
  • 1 kudos

Why PUK numbers are available online

I was considering to switch on SIM PIN protection for additional security. Before doing that, I was curious to find my PUK number. While doing so, I have suprisingly found that that my PUK code is publicly available online on https://www.o2.co.uk/hel...

User by Level 1: Joiner
  • 13 replies
  • 0 kudos

O2 Community App

I think it would be a really good idea to have a stand alone O2 community app for both Android and iOS! Something that you can just access through one click of a button instead of all these sign in processes. I find that if you click the link current...