General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

O2 is becoming unbearable...

Hi, So I have the usual spiel... O2 customer for years, great service, would never leave etc etc... Well that would be the case up until recently. Since taking out a new contract in November my service and coverage has been appauling, from missing ex...

Is O2 network coverage awful or is it my Pixel?

I have a fairly new Google Pixel 7. I find the 5G on it is terrible - my heart sinks every time I see I'm connected to 5G instead of 4G. I thought it might be the handset but my part is with EE and her network coverage is many times better than mine....

Credit file default issue - Contract cancelled within 14 day cooling off period - Looking for advice

Hello everyone I have joined to try and talk to any experts about trying to get a default removed from wifes credit file. She bought a phone via a 3rd party and returned it within the 14 day cooling off period. This was in 2020. We are now having iss...

ear bud special offer with 23 ultra

has anyone experienced non receipt of the offer code after purchasing the ultra 23 phone with the package

bring back merging accounts!

Anyone else think O2 need to bring back merging of O2 accounts? I've just been ported over from Virgin Mobile into a brand new MyO2 account with two numbers - one for me and one for my daughter. I already had a MyO2 account which has a contract for m...

Do O2 have UK only call centres?

I have had my fill with Orange. I renewed my contract after they announced the relocation of call centres from India to the UKNow they have reversed the decision and are sacking the UK operatives.Do O2 have any call centres outside of the UK?Thanks i...

Absolutely terrible experience upgrading

I think O2 system is broken. I wanted to upgrade my contract to include a device. I finilised my selection, plan and delivery information on the website and was pretty happy with the experience (though it's a bit clunky and code activation takes fore...

Poor network coverage

For months now I have had no network either phone or data. I have 2 contracts with 02 and I cannot find how to speak to someone other than a virtual chat. I have reported issue. I am really disappointed with 02 currently nobody can contact us and we ...

Really disgusted

So I was thinking of joining o2 I got PAC code form provider brought my phone online and collected in store same today(turns out next day) so I cancel contracts and returned to store as advised by my02 support for it canceled and receipts.few days la...

Big bundle

I am thinking of changing to the £10 big bundle. Do they take the £10 out of your mobile leaving you with no credit to use for numbers not included in your allowance. Would I be better to top up £15 the first time to give me credit to use if needed. ...