General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Digital Pin Number for Receiving Parcel

Dear Sir/Madam Please help me out. My name is Mohammed [removed],I am from the UK. I supposed to receive a parcel from my Mobile Company 02 On the 16/06/2024 o2 send the parcel to my home address which is [removed].I supposed to receive my parcel ([r...

Skype

The use of Skype is often mention on this forum, both to contact O2 from overseas and to make free calls over WiFi, particularly from overseas. We even have a forum guide to Skype :- Guide: A Guide to Skype This article gives further hints and tips f...

O2 has to be the biggest bunch of crooks.

O2 has to be the biggest bunch of crooks. I have paid over 1000 pounds so far for a flip gone and within the first week I broke screen they wanted 400 pounds to fix it I can't afford that I am already paying them 160 a month for 3 phones. My son who ...

Terrible signal 3G everywhere

My signal is constantly on 3G this network is a shambles

Disney plus premium auto upgrade

Received a postal letter today informing of the increase to £10.99 and called 202. CS said they had 2 days of constant calls about the change to Disney premium. And have been changing everyone’s extras. It been mentioned that they’ve moved how to acc...

Disaster phone upgrade process and still no new phone after 17 days - and counting!!

Ordered phone 10/06, delivery made by dpd 11/06. The delivery driver wanted a code which I hadn't received as my sim had been disabled. He took the phone away. Since then, all appeals to O2 for redelivery and now cancellation of the order as I wish t...

What is going on with O2 lately?

Anyone else had issues with O2 lately. They havent been able to port my number since April, Complaints department not responding to the point its almost past the 8 weeks that I can submit an OfCom complaint. Order has been stuck for the return of a h...

ABYSMAL CUSTOMER SERVICE WORST MOBILE COMPANY EVER!!

I have been with O2 mobile for 7-8 years. I am at the point.. well BEYOND the point of no return. The customer service is ABYSMAL! HORRENDOUS! NON EXISTANT! ALL of their call centres are in the Phillipines, not one is in the UK or EU. The Company is ...

O2 shares essential tips to protect your sensitive information from phone thieves

From the O2 newsroom :- O2 shares essential tips to protect your sensitive information from phone thieves - Virgin Media O2https://news.virginmediao2.co.uk/o2-shares-essential-tips-to-protect-your-sensitive-information-from-phone-thieves/

Not receiving calls from other networks or text messages

Recently switched from EE BUSINESS to O2 Business, I have not receiving any calls from any other networks or land lines.nor am I receiving any text messages.i have contact customer support on many occasions and they say that their systems are all sho...