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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 36615 Views
  • 45 replies
  • 6 kudos

Username change

Can I change my O2 community username or am I stuck with this one now? Around 2 to 3 years ago I made the switch from Samsung to Apple after getting fed up and wanting to change it up and I feel that my username doesn’t really represent me anymore as...

Oxygen87 by Level 13: Prompter
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O2 Legacy Account

Hello, I took out a 12 month contract with O2 in November 2023. I received the following email in April: Hi,Urgent reminder about your O2 accountWe’ve been trying to contact you about your mobile services. We’re changing our billing system and, as a ...

gesbit by Level 1: Joiner
  • 1899 Views
  • 3 replies
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London Underground - mobile 'phone coverage

This is a topic that recurs from time to time :- Expanded mobile phone coverage goes live on Elizabeth line and Underground (ianvisits.co.uk)https://www.ianvisits.co.uk/articles/expanded-mobile-phone-coverage-goes-live-on-elizabeth-line-and-undergrou...

Oxonian by Level 38: Lively
  • 314 Views
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Porting problems lasting over 10 days!!!

I got my new sim from o2 and my old number supposed to port on 08/05/2024 but nothing happened. I have tried contacting o2 a number of times where I am told the issue will be resolved but each time I call they say it will take a few more days but not...

Salmashb by Level 1: Joiner
  • 444 Views
  • 1 replies
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O2 affecting my credit score negatively

I was an O2 customer for 10+ years and last year I finally made a switch to another network due to having persisting issues with O2's signal even though I was paying for a 5G most times I hardly has 3G (even when I am outside). Before I left I called...

Error message when trying to extend rings

I've changed from a samsung to iphone using same sim card. However when trying to extend the ring time to 30 seconds using the forum guide I get the following error message: Error performing request unknown errorSetting registration failed voice call...

Apple Watch Series 6 not syncing with iPhone 11

I couldn’t understand the bot question and answers. As it was trying to reset to factory settings which would’ve deleted my fitness data! I had to go to WORTHING 02 shop today 11/5 around 2pm where I previously had bought my watch and phone 2.5 years...

Totally ridiculous

After my partner passed I went through the O2 bereavement services to keep one of the numbers on my partners account, went to a shop to buy a new sim so I had my own account and was told it would take 5-10 days to get the number swopped that was on t...

Gray1h by Level 1: Joiner
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  • 8 replies
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