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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3512 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 12172 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12793 Views
  • 86 replies
  • 0 kudos

4G signal issues

Over the past month, my 4G has been dropping straight to Edge in my area. It never used to do this but signal checker says everything is working fine. Is anyone else having trouble? Thanks.

Feature Request

I have multiple accounts with O2 and tracking which Direct Debits for which phone is a nightmare.Would it be good if there was a reference that at least had the last four digits of the phone number it was for?When I look at my statements, I can then ...

TimO by Level 1: Joiner
  • 921 Views
  • 3 replies
  • 1 kudos

Live update o2 repair tracking

How long does it take to update information via o2 track/repair link the moment it’s been received at address (address printed on Jiffy bag) ? I had to send faulty iPhone by special delivery. Sent it Thursday last week (LW) evening and it was signed ...

Anonymous by Not applicable
  • 1409 Views
  • 6 replies
  • 0 kudos

Text Message

I have been sent a text message asking for me to upgrade my bank details which clearly looks like it’s from 02 but it’s not?

Hoax by Level 1: Joiner
  • 375 Views
  • 3 replies
  • 0 kudos

Buying an android phone

I currently have a Nokia Lumia 735. I understand that from 31 December I will not be able to use Whatsapp on this phone as it has a Windows operating system. So, I suppose I need to get an android phone. The only things that I use my phone for are te...

victim311 by Level 1: Joiner
  • 673 Views
  • 2 replies
  • 0 kudos

I want to cancel my account

No signal or data for over a month, O2 admit there is a fault with the mast but keep spouting "we don't guarantee 100% signal"Ok O2...Regardless of your location... If the loss of signal is of no direct result of your actions, and it was never explai...

SB51 by Level 1: Joiner
  • 1061 Views
  • 3 replies
  • 0 kudos

Apple Watch issues

I have had a very annoying time over the past 13 days while trying to activate the eSim for my Apple Watch, which has resulted in me returning it to the Apple Store today so I don’t forgo the 14-day return. I’ve spoken to at least 10 different O2 gur...

DrPiano by Level 1: Joiner
  • 1495 Views
  • 5 replies
  • 0 kudos

WiFi Calling not reliable

I have terrible O2 coverage at home (despite the coverage map saying it’s good). I therefore try to use WiFi calling, as my home broadband is very good.However, I find that calls on WiFi Calling are really unreliable - they drop repeatedly after less...