General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Error message when trying to extend rings

I've changed from a samsung to iphone using same sim card. However when trying to extend the ring time to 30 seconds using the forum guide I get the following error message: Error performing request unknown errorSetting registration failed voice call...

Apple Watch Series 6 not syncing with iPhone 11

I couldn’t understand the bot question and answers. As it was trying to reset to factory settings which would’ve deleted my fitness data! I had to go to WORTHING 02 shop today 11/5 around 2pm where I previously had bought my watch and phone 2.5 years...

Totally ridiculous

After my partner passed I went through the O2 bereavement services to keep one of the numbers on my partners account, went to a shop to buy a new sim so I had my own account and was told it would take 5-10 days to get the number swopped that was on t...

Giffgaff to roll out 4G Calling and WiFi Calling

Will O2 PAYG follow or is this the next stage in phasing out their own offering? https://www.ispreview.co.uk/index.php/2024/05/giffgaff-uk-set-to-start-rolling-out-4g-calling-and-wifi-calling.html

Crossed wires on O2 exit bill

O2 in the news :- TONY HETHERINGTON: Boss behind firms fined £340k for more than 1.4m nuisance calls is unmasked | This is Moneyhttps://www.thisismoney.co.uk/money/experts/article-13406893/TONY-HETHERINGTON-Boss-firms-fined-340k-MILLION-nuisance-call...

Stop the Smartphone Swindle

From the VMO2 news' blog :- Opinion: Stop the Smartphone Swindle says Virgin Media O2 COO Rob Orr - Virgin Media O2https://news.virginmediao2.co.uk/opinion-stop-the-smartphone-swindle-says-virgin-media-o2-coo-rob-orr/

Galaxy buds 2 pro

I upgraded my phone and contract around a year ago to the Samsung S23 Ultra. Part of the upgrade package was a pair of Galaxy Buds 2 Pro headphones for £1. A code was meant to be sent out but I never received this. I have spoken with O2 customer serv...

SCAM - Originated from Facebook, but escalated quickly - lost £GBP's

Just lost lots of script = Urgh !Suffice to say ... = ...Signs to spot are :- Very little on their Facebook profileThey transfer to Messenger on Facebook giving some reason why'Groom you with nice words'Demand money for medical helpBodies of dead USA...

Cornerstone to Build New 5G Neutral Host Network via UK Street Lights

This might lead to improved signal quality on O2 :- Cornerstone to Build New 5G Neutral Host Network via UK Street Lights - ISPreview UKhttps://www.ispreview.co.uk/index.php/2024/05/cornerstone-to-build-new-5g-neutral-host-network-via-uk-street-light...

Changing after disconnection

Called over two months ago to disconnect my watch as it was fully paid off. Started charging me for the tariff again last month.just called and the lady I spoke to was quite ‘short’ with me, cancel the tariff again and ended the call by putting the p...