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Peanut79 · 19-08-2024

I ordered 2 SIM cards on Wednesday and gave O2 my PAC codes to keep the numbers. Porting of one number started before I even received the SIM cards but no transfer date for the other one. Live chat were useless. The O2 store assured me it would be to...

Peanut79 · 19-08-2024

@Simpson2 @Has it been resolved yet? I’m concerned at seeing all of these posts as we’re going through this now too. I don’t even have an old phone (took out a sim only contract) to keep using my old number as o2 have said to keep the new sim in. I c...

Peanut79 · 19-08-2024

The problem is, they don’t know how to resolve it. I expect a few technical issues with porting but to be stuck in processing, not able to cancel or get the request to go through with no resolution other than wait and see is appalling.

Peanut79 · 19-08-2024

I did over the phone but they said that it couldn’t be put through again as it’s already been confirmed that it’ll be ported in but Tesco have said there has been no request. I don’t know how their system works but everyone I’ve spoken to tell me tha...

Peanut79 · 19-08-2024

Thanks for replying. Since we did SIM only, I don’t even have another phone to keep using my old number in the meantime. Did you get messages on the old number or the new number when the port was eventually scheduled?

Peanut79 · 19-08-2024

I get that but over the phone, in store and live chat have all been unhelpful so hoping to here from customers on here who have had the same problem and if it sorted itself out or what customer service were able to do.

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Porting not being put through

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