General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

THE WOST CUSTOMER SERVICES EVER!!! 'Default' on credit file from O2, from 3 years ago.

I have recently applied for a mortgage and was refused on the grounds of “Poor credit”. I looked into my credit history and can see that O2 have placed a default on my credit for £81 in April 2024. I know nothing about this. I have had no notificatio...

I tried to cancel my o2 with awful trouble

I use the number 202 to cancel my contract, as the staff at 02 Fareham couldn't do anything about it, but the service of 202 was suppose to buy the phone out right and end the contract the customer service did half of the job like an competent fool w...

Phone order

I ordered a phone on 19th august from Harrow store. Till now I didn’t get my phone and it was click and collect order. I got SIM card which was associated with phone but not phone I waited 15 days and customer service told to wait for 10 Working days...

How to Set a Data Limit on Your Android Phone

This article might be of use to some :- How to Set a Data Limit on Your Android Phonehttps://www.howtogeek.com/how-to-set-a-data-limit-on-your-android-phone/

Virgin Media O2 UK Switches on First 5G Standalone Small Cells

From the pages of ISP Review :- Virgin Media O2 UK Switches on First 5G Standalone Small Cells - ISPreview UKhttps://www.ispreview.co.uk/index.php/2024/11/virgin-media-o2-uk-switches-on-first-5g-standalone-small-cells.html

Sim from Android to Iphone?

Hi - I put my Samsung into the washing machine sadly. Went into 02 who said SIM card still working though contacts not stored on it. I still have an amount outstanding on Contract. Friend offered an old iphone to use. Can I just transfer SIM card int...

Returned iPhone order still processing

So I returned my iPhone 16 pro as I didn’t like the phone for the price it was. So I started the return on the 29th September and sent the phone back special delivery in which on the Royal Mail tracking they received it on the 1st October. After days...

eSim

I a m buying a Fairphone 5 mobile and want to know whether O2 supports eSims and if they will work on Fairphone 5. Has anyone any experience of this mobile which is the most sustainable model available. Thanks

Terrible customer service

I've been with o2 as long as I can remember but recently wish I wasn't, the customer service is appalling

Scammed to a degree

Hi there, First time customer here. I have taken an E-Sim plan only today but it turns out that the results I was getting when googling if my device supports e-sims were wrong and it doesn't support it. Now I was faced with the challenge of not knowi...