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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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WiFi texting

We have very poor mobile reception at home (BA15 2HB), but WiFi calling enables me to make and receive calls.However, I cannot send or receive SMS text messages, without moving around the house until I get a faint signal. I frequently miss texts from...

NickGas by Level 1: Joiner
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Calling +44 3448090202 from Tunisia

Hi,I am currently in Tunisia for our holidays and just got a text from O2 expressing concerns about unusual spending on my account (There are in fact £200 on Itunes in the last two days that none of us has spent). The text asked me to ring +44 344809...

Pippo by Level 1: Joiner
  • 418 Views
  • 3 replies
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Struggling to cancel Sim

I am struggling to cancel a SIM card that I’m paying monthly for and need some help. I had a sim as part of the virgin media package that I took out over 2 years ago but I never used it. I cannot cancel it as I don’t know the phone number related to ...

Mike801 by Level 1: Joiner
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  • 3 replies
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Scam calls pretending to be O2

I'm receiving scam calls pretending to be O2 from numbers: 01923 442 452, 01260 400 202.It's quite well made so I'd suggest to warn users that these things happens. They're trying ot get account access data.

Grafi by Level 1: Joiner
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  • 1 replies
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All incoming calls are showing unknown number

since i have migrated from viging media all my incoming calls are showing as unknown, twice they sent me new sims but the fault is still there. i have asked for PUK code and i am leaving O2 as fast as possible

JK6 by Level 1: Joiner
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  • 1 replies
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Pixel Fold 2nd Launch Tomorrow

So like me is waiting patiently (or not) for the Pixel Fold to be finally on general release tomorrow, it seems a long time since it was announced and I know a few people got them in June.... Mine is on preorder from Meadowhell and a case is on order...

madasaf1sh by Level 76: Forum Legend
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MORE NONSENSE FROM 02

WHY HAVE YOU SENT ME A BILL, WHEN I AM NO LONGER WITH YOUR USELESS COMPANY. STOP BADGERING ME, IT IS NOT MY FAULT THAT YOU ARE A ****** USELESS PARASITE COMPANY

REES1 by Level 1: Joiner
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Unknown name on my account

I am completely exasperated by my recent communications with O2 and am at a loss as to what to do.I have had a contract with O2 for two years and upgraded via a 3rd party but stayed with O2. I am wanting to keep my old number.I phoned O2 two weeks ag...

Clozzle by Level 1: Joiner
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  • 4 replies
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Can not use data plan on a different watch

Hi All, I took a data plan on a contract with a Samsung Galaxy watch 4 with O2 last year and the eSim was working all fine on my watch. I have not upgraded my watch to Galaxy Watch 6 but did not get this watch from O2. However, O2 has told me now tha...

SamMoh by Level 1: Joiner
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Traveling to Morocco

Hello,I am travelling to Morocco and I wanted to know if I will be able to use any Bolt Ons (and which one, in case), as I can't see Morocco on the list of countries listed in the Travel inclusive bolt ons.