General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 extends partnership with professional female boxer Shannon Ryan

From the O2 press room :- O2 extends partnership with professional female boxer Shannon Ryan - Virgin Media O2https://news.virginmediao2.co.uk/o2-extends-partnership-with-professional-female-boxer-shannon-ryan/

Bainsford Falkirk network down for over a week now

Anyone else having the Bainsford network done issue. Was all running fine until Monday the 10th and then it all stopped. Mixed 02 messages. First one was an upgrade and would all be working by Saturday night 15th 8pm. Nope. Using the My Network app t...

Esim activation

Hi all, yesterday I purchased a new Galaxy S24 Ultra and opted for the Esim version for the phone, how do I activate the new Esim on my phone as my old S21 with the sim card is showing as active, do I need to scan a QR code somewhere to download the ...

Problems

I created my account via a comparison website. No issues untill a few minutes after the creation of the account. My account was blocked by O2 after 3 hours and this caused problems with the children and myself. This block lasted 9 days before I was a...

eSim Activation - flawed process?

Last week I switched from Vodafone to O2 and selected an eSim as I hoped it would be an easier switch - big mistake! My Vodafone sim has been deactivated, and my number ported over to the eSim but I'm unable to login to MyO2 to activate it as I can't...

Appalling Service

I had to change my number on police advice, I asked o2, could I change - yes no problem but need a new sim. So I asked could my old pay monthly number be ported to a payg sim so I could keep it until all my contacts were notified - again told yes no ...

Email preferences

Can you stop sending me marketing emails? Otherwise I will block O2

Incorrect Order Processing.

I complaint re Incorrect Order Processing at the Kingston Branch. Bought two phones and Requested Insurance, but the person registered Theft and Damage on one phone and did not cover Theft on the second one. It was oversight on my part as it was cove...

Login to O2 Community

New to O2 community and a bit confused about the login procedure.I can log in to O2 itself using my email and password OK. But for the community I set up an alias. When replying to a thread, it asked me to login to the community, but this time would ...

Upgrade order

I have been a 02 customer for many years and have been very upset the way 02 treated me recently, I made an order for an upgrade last week on Sunday and 02 arranged for this to be delivered to my home address using DHL, Monday the driver came and kno...