Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

O2 staff compliment - how to?

Hello, My name is John-Paul Recently ipgraded phone and deal in Liverpool One 02 shop - lovely chap called Jack was very aptient and very helpful in these difficult 2m spacing time. Just hope you can feedback to his manager how good he was. Thank You...

Jaypers by Level 1: Joiner
  • 2 replies
  • 1 kudos


Does anyone know about yourmobile.com. I have been approached by someone from that company saying that I as a refresh - split bill customer with O2, nearing the end of my plan, I can have my device paid off and go to sim only with them. First I thoug...

Flamingo by Level 1: Joiner
  • 3 replies
  • 0 kudos


Ok, where to begin? Think I'll do this by number...1. I was with EE but decided to switch to O2 at the start of June 2020 as coverage with EE was poor.2. I wanted a 4G smart watch that would link to my number so I could use to make calls without my p...

Gman by Level 1: Joiner
  • 4 replies
  • 0 kudos

O2 Retail Wales

Good news, o2 shops in Wales are opening their doors today, and they are excited to help everyone. Good luck team x

O2Tracey by O2 Support
  • 2 replies
  • 0 kudos

No network and internet

I have 3 contact numbers with o2 I been o2 customer for long time but getting fed up with services no network and internet most of time inside house and out side too this hard time when I needed this service never available and taking Bill non-stop £...

Azeem1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

02 lying! Where is traiding standard agency??

o2 is lying !! I did the upgrade they promised: "yes, there is a phone on stock, then i recive it message later: out of stock sorry" what else, on website is information, it is available on stock. I made a new order with a new number and device oppo ...

Poor delivery packaging

Hi,Just received my new Xperia 1 ii, which is great, and it came within 1 working day, awesome.However I am seriously unimpressed with the lack of delivery packaging! It was sent in just a thin DPD bag, and the box for the phone is dented, affecting ...

Resolved! O2 have gone downhill!

I had a contract in my mums name and in sept paid off what o2 told me i owed (50 pound) and opened a new contact in my name and transfered my number. She asked me to cancel my direct debits for my old contract straight away so i did. Now they are tel...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Nokia 1.3

My phone recently fell into some water. I got it dried off, but now the battery doesn't seem to hold its charge as long. Also I'm having problems with the charger point in the phone. It doesn't fit snuggly anymore, so I battle to get it charged up. A...

Anita2 by Level 1: Joiner
  • 3 replies
  • 0 kudos