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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 39717 Views
  • 204 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 33206 Views
  • 45 replies
  • 6 kudos

No international service

I am in africa and o2 obviously have put an international roaming bar on my business account because neither of the phones on my business account have any signal. I have borrowed someone else’s phone, twice at great expense, to try and get it sorted ...

Dee-ess by Level 1: Joiner
  • 2235 Views
  • 18 replies
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USwitch Upgrade.

Well I've managed to do it again, Upgrading through USwitch towards the end of March and bypassing the annual price rise.This is year three now. This year there were a number of questions about affordability which I don't remember from last time, so ...

Enlli by Level 67: Unsung hero
  • 3470 Views
  • 15 replies
  • 3 kudos

Switch Up issues

Hi there has anyone received any switch up issues, I placed a switch up request, placed and order was sent however was cancelled by o2 and not one customer service agent has been able to help for many days now, any tips?

LM6X2 by Level 1: Joiner
  • 375 Views
  • 1 replies
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O2 Payment Management taking forever to answer?

O2 have sent me a default, which I'm trying to resolve and set up something in place. I've now reviewed threatening letter today advising bayliffs. I've tried to contact o2 for weeks, currently on the phone now to 0800 902 0217, I've been waiting aro...

B3N0000 by Level 1: Joiner
  • 646 Views
  • 3 replies
  • 0 kudos

o2 are screwups

4 days to transfer old contract number to new payg sim. Should have been 24 hours. Then i go to log into my online account and low behold states i have no products or services. Phone o2 and waiting and waiting for ages then when speaking to a person ...

Customer Service Agent Shoutout

I couldn't find where I could contact O2 about positive feedback, not just complaints. So I thought I'd post on here to say that Nahida was so sweet and patient when I rang to find out about upgrading my device. She spoke through all my options and w...

APB by Level 1: Joiner
  • 709 Views
  • 2 replies
  • 1 kudos

Pay but can't view bill

I pay by DD every month, but have been able to view my bill once. Every time I try now, I go round in circles, it says I don't have an account (all while being signed in), and I find the website very confusing. I got help the first time this happened...

Flutterbi by Level 1: Joiner
  • 374 Views
  • 1 replies
  • 0 kudos

No contact from fraud team

I have been trying to contact the fraud team for 6 months.Every time i contact customer services i am inform that they with escalate it and i will be contacted within 48 hours.This has been going on since August.I have even requested a deadlock lette...

AranThule by Level 1: Joiner
  • 733 Views
  • 4 replies
  • 0 kudos

O2 Just a scammers company>

i sent my device and sim card back in 14 days period, way over a month ago and my account is yet to be closed. and i've yet to be refunded for the money thyey have taken off. Everytime i call up they say they are cancelling the account and my money w...