General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Cooling off period

Got a new phone last week. I also use it as a medical help to connect to a blood glucose device. After messing around for a few days trying to get it to connect have discovered this is not a compatible phone to be used with my diabetic device. Could ...

Incorrect Billing

I am new to O2 having been sold in by Virgin. My bill has a charge for £1.79 but O2 are billing me £1.80?It’s ‘just’ a penny, but it is not correct. Trying to get hold of O2 is impossible by phone and ‘chat’ as they are ‘very busy’ and won’t connect ...

Replacement sim not working.

I was sent a replacement sim as I lost my phone. The old sim was blocked. When I try the new one it says Emergency calls only. I would be grateful for advice. Thanks.

Insurance

Hi, I submitted an insurance claim on the 14th September. I printed out the form O2 sent by email, signed it, took a screenshot and sent this back by email as instructed. I received an email saying thanks your claim has been created. Then I said " we...

Fraud

Hi all unfortunately I have fallen prey to a scam offering discounts and freebies, they have taken over my account and ordered an expensive phone and new contract, I have logged it with 02 who say the fraud team will investigate but i am really worri...

Insurance

I lost my iPhone 14 Pro max yesterday. I called O2 to report the loss, and also made an insurance claim with O2 insure. They took some details and sent me a form to sign. Then told me it would be at least two working days before they make a decision....

contract ending

how do i find out when my virgin contract ends?

mobile phone

I HAVE RECIVED A TEXT SAYING THAT MY MOBILE PHONE WILL BE AFFECTED ON 26th TO 29 SEPTEMBER THIS MONTH DUE TO NETWORK UPGRADES WILL I BE COMPERSATED FOR LOSS OF NETWORK FOR THIS TIME KIND REGARDS

NOT A UK CALL CENTRE ANYMORE!

I joined O2 for the specific reason that you are a UK based call centre which you splashed all over your adverts and IVR's. Now that has disappeared and South African advisors are answering calls. They cant understand me and I can barely understand t...

Resolved! Unable to purchase more than two SIM cards

Hi,I'm trying to migrate my family pay monthly SIM cards from Virgin to O2 (new customer), however I cannot make a purchase for more than a 1x Pay Monthly SIM at a time online. I've managed to purchase two online but now am unable to order more as I ...