Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Terrible Customer Services

I understand that this is a strange time but the service I have received in the last two weeks is verging on the ridiculous. I had a SIM swap which didn't work and I ended up with no service. Despite numerous calls and being promised call-backs, didn...

Anonymous by Not applicable
  • 3 replies
  • 1 kudos

Unlatching from O2 to move to new provider

I moved my son from O2 to Sky mobile & got him a new phone. He wanted to keep his existing number & this has now been set up.I want to give his old phone to my other son who will also be on sky mobile so need to unlock the phone from O2.I have filled...

EmmaP27 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Who should I contact/how can I contact someone about a broken phone when I have acident damage cover

Lengthy title exlains it all really! I am currently trying to find some way to contact O2 about getting a replacement phone as mine has suffered an accident and it is rather vital for work, Normally I would go into the shops for things such as these ...

Rosss by Level 1: Joiner
  • 3 replies
  • 0 kudos

Samsung Active 2 Watch

HiI was hoping someone will be able to help , I am looking to purchase a Samsung Active 2 watch however will my 02 network I am on work on the watch?

Sam_shan by Level 1: Joiner
  • 1 replies
  • 0 kudos

My O2 - American Express Payment method

I want to report that the form to add an American Express card is broken. The system correctly recognizes that the card is AMEX and it requires 4 digit CVV.But the web form is locked to 3 digits.The error message says please provide the 4 digit CVV -...

murdof by Level 1: Joiner
  • 14 replies
  • 0 kudos

4g speed

I wish I'd looked here before switching if I'm honest but here it goes. O2 website says very good to excellent indoor signal in my area however max download 8mb upload 4mb but over the first 3 days average is less than 2mb down and less than 1mb up. ...

Coazin by Level 1: Joiner
  • 6 replies
  • 0 kudos


hi I am due an upgrade whats the best iphone to get dont need all dancing just good camera currently on a iphone 6thanks

boyspen by Level 1: Joiner
  • 1 replies
  • 0 kudos

Fab customer service

I just wanted to say a big thanks to Ian in customer services who was able to upgrade my husband and I with brand new phones. Thanks so much! O2 are always amazing and this interaction didn't disappoint.

0212 by Level 1: Joiner
  • 5 replies
  • 4 kudos

Praise staff 02 store

Hi there, I’d just really like to praise Taj in your Exeter store - despite it being lockdown he was able to take the time to help me with my phone issue (he really didn’t need to, the shutters were half closed) and saved me a lot of trouble/hassle. ...

Jayc100 by Level 1: Joiner
  • 3 replies
  • 2 kudos

Bad credit due to O2

Hi, i really hope someone can help me.In 2017 i upgraded my phone and they sent me a sim card with this. I did not ask for the sim and never used it. In Octomer 2018 i cancelled with o2 to have another account with another provider. I paid all what w...

ikr by Level 1: Joiner
  • 2 replies
  • 0 kudos