Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Nokia 1.3

My phone recently fell into some water. I got it dried off, but now the battery doesn't seem to hold its charge as long. Also I'm having problems with the charger point in the phone. It doesn't fit snuggly anymore, so I battle to get it charged up. A...

Anita2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Text fraud

Hi, I think this is the only way that I can contact O2.‭+44 7471 535940‬ - This number is using your brand and a website that looks like yours as a way of getting your customer bank details

Sim not delivered after 8 working days

Despite paying for a sim only contract since 20 May I have still not received the SIM card. The text received said it would arrive the next day (26th May) but no tracking number has been provided and I have already been billed for a sim I don't yet h...

PBR123 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Cancellation Notice Wording Not Appropriate

Hi all, As some of you may be aware, after almost 17 years as an O2 customer I recently made the difficult decision to leave O2 due to the contract prices with O2 being higher than elsewhere. My number transfer is all complete and went through last T...


I’m not too sure how else I am supposed to submit positive feedback regarding call centre staff so here it is.I just upgraded my phone by telephone conversation with a lady called Helen. She was extremely helpful, chatty and polite and listened to al...

Lizzie__ by Level 1: Joiner
  • 2 replies
  • 2 kudos

Do I stick with huwai or change

HiHope all wellI have a huwai p20 pro I got it mainly for the camera I love taking photos but I would love to stick with them but I hear all bad things about them and I don't know if O2 are selling them anymore they are good phones I can't deny thatM...