Discussions & Feedback
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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 155 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

O2's Negligent Service and Damage to My Credit File

O2 Case Number: CFR123 - 1055036004 I am writing to express my extreme dissatisfaction with O2's customer service and their gross negligence in handling my account, which has resulted in significant damage to my credit file.Six months ago, I signed u...

charmsd by Level 1: Joiner
  • 3 replies
  • 0 kudos

Why can i not claim my free gift

Re: Claiming free gift. I was contacted by o2 to say i can claim my free gift, only when i have tried to do so it is not allowing this, I would like to know why would i have to go through all these questuons when you already have that info and then n...

Silica by Level 1: Joiner
  • 3 replies
  • 0 kudos

Image editing tools of choice

With all the hype or excitement around recent smartphones with professional quality camera imaging. Often overlooked is the software required to enhance or embellish your captured images. The majority of people who don't require a certain quality of ...

anticpated by Level 30: Meditator
  • 4 replies
  • 0 kudos

Best laptop dongle

I will be in an area with no wifi for just over a month and need a dongle for my work laptop. Any advice on the best dongle?

AvYoung by Level 1: Joiner
  • 2 replies
  • 0 kudos

New Order

paid for delivery of new device and paid an additional P&P for delivery yesterday, despite an automated reply and contract being sent stating device would be delivered nothing has arrived and there seems to be no way to contact O2

alan364 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Lack of Communication

Upon reviewing my account this week, I was surprised to discover that my contract had ended several months ago without any notification. Additionally, I was not given the opportunity to explore better deals or options for renewal. This lack of commun...

EK004004 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Victim of fraud

Basically someone ordered IPhone on my name , I was shocked when direct debit is set on my account, I informed my bank and cancel it , reported to 02 also to action fraud , it’s been 8 months, I called hundred times, send a lot of emails to fraud tea...

Amna by Level 1: Joiner
  • 2 replies
  • 0 kudos


I received a call on the 16 December 2023 from one of your agents, informing me that I am entitled to a 30% reduction on my bill and due to my many years of being a loyal customer, I will be sent a gift hamper. This was confirmed over the phone and t...

RJB5 by Level 1: Joiner
  • 2 replies
  • 0 kudos

third class mail used by O2

Unbelievable , since i posted yesterday about being disconnected when my account is in credit . i now find a letter was sent to me dated 6th December , threatening to disconnect within 7 working days if i did not send payment - which by the way is no...