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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 34668 Views
  • 155 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 31767 Views
  • 45 replies
  • 6 kudos

London Underground

Given the recent questions about connectivity on the London Underground, this article might be of use to those community members who travel on the Northern and Central lines :- London Underground’s mobile coverage adds more of the Northern and Centra...

Oxonian by Level 32: Blockbuster         
  • 502 Views
  • 1 replies
  • 3 kudos

Migration from Virgin Mobile to O2

I'd be grateful for any help. Until April 2023, I was with Virgin Mobile. I had one account with two numbers on it. At the transfer chat I was told no problem creating one MyO2 account with the two numbers so I went ahead. It didn't happen. So, now I...

Trypsin by Level 1: Joiner
  • 1272 Views
  • 7 replies
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PAC Code Transfer

I can keep my existing number using the PAC Code Transfer process, which completes the next working day.The new provider is sending me a SIM card which has its own number (different from my existing number).I am told that I will need to replace my SI...

Aask by Level 1: Joiner
  • 558 Views
  • 3 replies
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Black spot

I’ve been banging on about a black spot where I live in the Norwich area. I cannot use my O2 phone set home. It also affects my Tesco mobile and my smart meters on my gas and electric. Come on o2 stop saying the mast in this area has no problems, it ...

Shocking signal

Have been with O2 for over 15yrs and since I changed jobs to working in the community I have realised what a poor signal you get in many areas I work in. I have made manycomplaints which haven’t really helped did get some refund but what I really wan...

GilA by Level 1: Joiner
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  • 1 replies
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No caller id

Since I was transferred from virgin to o2 last week my caller id for incoming calls is not working, all callers show as Unknown, how do we fix this please.

Lau-loo by Level 1: Joiner
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  • 14 replies
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O2's Negligent Service and Damage to My Credit File

O2 Case Number: CFR123 - 1055036004 I am writing to express my extreme dissatisfaction with O2's customer service and their gross negligence in handling my account, which has resulted in significant damage to my credit file.Six months ago, I signed u...

charmsd by Level 1: Joiner
  • 824 Views
  • 3 replies
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Why can i not claim my free gift

Re: Claiming free gift. I was contacted by o2 to say i can claim my free gift, only when i have tried to do so it is not allowing this, I would like to know why would i have to go through all these questuons when you already have that info and then n...

Silica by Level 1: Joiner
  • 695 Views
  • 3 replies
  • 0 kudos