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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3350 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 11643 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12330 Views
  • 85 replies
  • 0 kudos

Delivery

So basically I want to get a contract with O2 and when I get to the delivery part it says it has to be the same as my billing address but I’m currently on lockdown at a friends house and no way to get to my home address at this current time, wonderin...

Zennerfa by Level 1: Joiner
  • 153 Views
  • 2 replies
  • 0 kudos

Text message ref unable to process bill

Received a text from o2 - We are unable to process your latest bill. In order to avoid fees, update your payment information via: Checked bank statement and April bill has been paid and next is not due until May. Is this a scam?

Swannyman by Level 1: Joiner
  • 213 Views
  • 1 replies
  • 0 kudos

Adjustment

I've never had an 'adjustment' before . Normally my sim only bill is about £15 but I was charged £11 +for an adjustment , What is this most likely to be?

Sheila2 by Level 1: Joiner
  • 123 Views
  • 1 replies
  • 0 kudos

Potential phishing?

news@o2-email.co.uk - is this a legit O2 email? It was in my Spam folder which I found rather strange."Hello,Your O2 Extra is now ready, all that's left to do is activate it. You can do that here. Or via the link in My O2. You've got 28 days to activ...

Crando by Level 1: Joiner
  • 433 Views
  • 2 replies
  • 0 kudos

scam

scam I received a text message yesterday stating: O2: We are unable to process your latest bill. In order to avoid fees, update your payment information via: [mod edit: removed to ensure safety] This took me to a very professional looking site, looki...

Huawei v Google

Hi, I'm thinking of getting a Huawei phone but am worried about what I have heard about Google blocking their apps on Huawei phones. Does anyone know if this is an issue in the UK or just in America? Thanks.

TinCatEgg by Level 1: Joiner
  • 128 Views
  • 2 replies
  • 0 kudos

DHL delivery solved!

Anyone who’s had a problem with their upgrade being delayed etc and trouble finding out information, today after nearly 10 days from placing my order O2 decided to send me a new phone as they don’t know where the other one has went.If anyone anyone i...

kmag52 by Level 2: Apprentice
  • 175 Views
  • 1 replies
  • 3 kudos

Tagging guidelines

Hi guys, As many of you know, we have a tagging feature here on the O2 community. Tagging can be used to label the posts you make with keywords or phrases in order to help others to search for content. We can all help the community become easier to s...

Toby by Former Staff
  • 1361 Views
  • 4 replies
  • 2 kudos