General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 uses converged network to improve mobile connectivity across the UK

It will be interesting to see if anyone notices a difference :- Virgin Media O2 uses converged network to improve mobile connectivity across the UK - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-uses-converged-network-to-improve-mo...

Priority accounts linked

I have 4 phone lines in my family group, all signed in to priority separately.They appear to have become linked so if I redeem an offer on my phone it shows up as offer already used on the other 3!Please help.

Cancelled my o2 Upgrade

Hi, Looking for some feedback guys, on Monday i upgraded my phone to the 16 Pro Max and it got stuck in processing. I managed to get them to cancel last night so i can go into store tomorrow, will the cancellation be shown by then?

Replacement Device Delay and Poor Handling of Insurance Claim

Hello O2 Community, I am reaching out here out of sheer frustration with O2’s handling of my insurance claim and the unacceptable delay in receiving my replacement device. Timeline of Events:• 14th November: I reported the loss of my iPhone 16 Pro Ma...

O2 to connect even more people this Christmas as all O2 stores become National Databank Hubs

From the O2 newsroom :- Virgin Media O2 to connect even more people this Christmas as all O2 stores become National Databank Hubs - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-to-connect-even-more-people-this-christmas-as-all-o2-s...

O2 Boosts Bristol 4G Mobile Coverage with Cellnex UK Small Cells

O2 boosting its 4G network seems to be a recurring theme at the moment ; another day, another city :- O2 Boosts Bristol 4G Mobile Coverage with Cellnex UK Small Cells - ISPreview UKhttps://www.ispreview.co.uk/index.php/2024/12/o2-boosts-bristol-4g-mo...

Upgrade S24 Friday 29th November 2024

I bought an upgraded phone on Friday last with next day delivery, when i completed the transaction it stated delivered by Monday 2nd December. I received a DPD link stating they had the order registered and were awaiting of the package from O2. Monda...

EU roaming

I’m currently in Spain for a few weeks. In the UK, my contract allows me 100gb of data. I’m aware of the 25gb limit in Europe but I would like to know if this 25gb limit resets each month. My monthly period begins the 1st of each month but I’ve just ...

worst company ever

O2, your company is a disaster. It's shocking how poorly you run things. The constant price hikes are bad enough, but the real issue is your appalling customer service. It's virtually impossible to get help – your support line has absurd wait times, ...

Cannot make calls.

Just upgraded to an Iphone 15. I cannot make calls out but can receive them. Phone says calling number but doesn't dial or it 'call failed immediately. I cannot speak to anyone because I cannot phone and my query does not fit with the standard topics...