Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28898 Views
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29273 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
  • 48231 Views
  • 117 replies
  • 0 kudos

Coverage problem since moving to 02

When I visit my mother in TS25 2AF it is a dead zone then it takes about 10 mins to get the service resumed. I have recently changed from Plusnet to 02. I never had a service issue with Plusnet but 02 signalIs terrible. Not only in TS25 2AF but other...

Fraud Team, I am a victim of Identity Theft

I have had letters from O2 on 6th and 8th July 2023 arriving in the post addressed to me demanding payments of £1302, £1050, £1269 and £1112. I am a victim of identity theft and never opened the account, a scammer did. The debts show up on my TransUn...

Ahmed3 by Level 1: Joiner
  • 1191 Views
  • 4 replies
  • 0 kudos

Phone calls when contract due renewal

Why is it I get loads of phone calls from companies trying to sell me a new plan around the time my old plan is due for renewal. How do companies outside of O2 know about my business with O2?I have already renewed my contract, but am getting sometime...

Jimti by Level 1: Joiner
  • 941 Views
  • 3 replies
  • 0 kudos

Digital Criminals

I am with virgin and they decided to partner with O2 my virgin bill is paid in full just like before no discount or split bill and now O2 cut my service saying I owe them money... Last year I went to the O2 shop and I wanted a unlimited chip for a mo...

Patmac by Level 1: Joiner
  • 1150 Views
  • 7 replies
  • 0 kudos

VAS change

I had a spam call recenlty, which I terminated, then I had a text message from O2 confirming my order had gone through. Then another confirming you'd added my out-of-bundle charges reduction. Tried three times to get through on 202, but got cut off e...

Julie-54 by Level 1: Joiner
  • 1089 Views
  • 1 replies
  • 0 kudos

Diabolical Service

I joined O2 in July and have spent many hours trying to get a problem fixed without success. Every customer service agent I’ve spoken to (at least 6) has promised to text or call me back or get their manager to call. In two months not one person or m...

Nickenn by Level 1: Joiner
  • 395 Views
  • 1 replies
  • 0 kudos

Final bill saga solved

A summary:I ported my number to an alternative provider 31st Aug 2023 using PAC code. This automatically closes O2 account. O2 website states that a Final bill will be issued within 14 days and any refund automatically given.O2 website states that yo...

Dave75 by Level 1: Joiner
  • 1396 Views
  • 4 replies
  • 3 kudos

NO mobile network Coverage in North Wales for 4 days!

I'm infuriated. Have spent the week getting lost in between minutes of coverage here and there. I'm on holiday but also checking on my business at home. No maps, no finding dog-friendly walks or restaurants, nothing. Snowdonia, Menai Bridge, Rhosneig...

VickiL by Level 1: Joiner
  • 420 Views
  • 2 replies
  • 0 kudos

Complaints service shocking

I have been trying to get a complaint resolved for nearly 1 month now and I am just not being listened to! I was refused switch up in two stores due to 'damage' (three small scratches due to wear and tear) and store staff were awful to me and custome...

2jus84 by Level 1: Joiner
  • 2377 Views
  • 18 replies
  • 0 kudos

Anger

I traded my phone in for and agreed price and everything was wiped off. I have since been told that they have found some damage on the phone and only give me half they offered. I asked for the phone back with all the apps and data that they wiped res...

Anger by Level 1: Joiner
  • 241 Views
  • 1 replies
  • 0 kudos