General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

I can't talk to a human!

All day no option to talk to a human! This company is rubbish! I'll be taking them to court for breach of contract now! Virgin have destroyed an already dying company! Now I complain to Telefonica direct yet again! 3 time now! At least they reply and...

Andrew [Removed] NEEDS A RAISE

I cannot express how helpful and generally lovely Andrew [Removed] in pay monthly customer service was. Firstly, when I called the first time to set up my direct debit he explained that I have to wait until my due date had passed to set it up. I lead...

O2 trashing peoples Credit File in ERROR!

I unfortunately went bankrupt 6 years back after losing my business, and for some reason O2 only put one half of the agreement in the bankruptcy (why did they ever split a contract in 2 in the first place?). They then defaulted the other half 6 month...

O2 teams up with National Cyber Security Centre to keep shoppers safe this Black Friday and Cyber Mo

Useful article :- Virgin Media O2 teams up with National Cyber Security Centre to keep shoppers safe this Black Friday and Cyber Monday - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-teams-up-with-national-cyber-security-centre-to-...

WARNING: Be careful cancelling airtime when you have device plan

This is warning anyone who is thinking to cancel airtime on their contract when they have a device plan. I've been long term loyal customer of o2. I had Apple Watch Ultra, Airtime on Watch, iPhone 15 Pro Max 1TB and Airtime which has Plus Plan. It ha...

No service in SN25 2AE

We are now into the 4th week of no service since moving to SN25 2AE. O2 texted to say they had identified a fault and were working on a fix. Latest update yesterday said O2 would update in 7 days. No mobile data and calls/ text frequently unavailable...

Google Pixel 9 Pro Fold - Still not in store for collection

Hi all I hope you are well, Wondering if anyone else who pre-orderd a Pixel 9 Pro Fold has received their phone or has any information on when they can be collected in store? I pre-ordered the phone as it was announced last month, was supposed to be ...

Missing ear bud code for£1

I got a s23 on contract back in sept 23 and i still havent received a code for my bud for £1 can anyone help ?

Has Reception Gotten Really Bad?

The data download speeds has been terrible of late. Is it me or has everyone seen this too?I've not move to a new area for work but the reception has been so bad. I can' do whatsapp calls without it constantly dropping and reconnecting and loading ba...

Time sync is 5 seconds slow, causing 2FA errors

Is there an issue with the O2 time servers? Keeping the automatic sync enabled on my phone the time is alwyas around 5 seconds slow.Disabling/re-enabling automatic time doesnt fix it.Restarting phone doesnt fix it.Changing time zone back and forth do...