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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos


I never got to say thanks to Anto, who I was talking to on the O2 messenger. I spent an hour trying to get a deal I wanted and he was so patient with me and we finally got to a deal I signed up to. Thanks Anto If anyone knows him, pass on a thanks fr...

Paul0434 by Level 1: Joiner
  • 2 replies
  • 2 kudos

O2 turned 16 today :-D

You only turn sweet-sixteen once. To celebrate us blowing out another candle on the cake, check out sixteen O2 facts. If you spot any you didn’t know about, or want to ask us about, just let us know in the comments below. 1. 02.02.02That’s our favour...

Chris_K by O2 Social Media Team
  • 11 replies
  • 0 kudos

False charging advice

On arrival in Singapore on 24 Jan I received the usual o2 roaming SMS message telling me that calls would be at 80ppm. Four days later I checked my on line billing and found I had been charged 1.66ppm a 100% increase! I immediately did live chat and ...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Reward Nominations for January 2018

Hey everyone! We're already a month into 2018 and that means it's time for the Community reward nominations!! For those that don't know each month we ask the community to nominate content on the forum over the last month that made a good contribution...

Martin-O2 by Community Manager
  • 5 replies
  • 0 kudos

Your feedback on community registration/signing up

Hi everyone, We’re currently looking into our new member registration process on the O2 Community and would love your feedback on what you thought of it, where you think we could improve, and where it can be made it easier, or even faster. At the mom...

Marjo by Former Staff
  • 14 replies
  • 0 kudos

PAC not done yet

Dear Users, Desperately seeking help to sort my issue out with O2. I have ordered my mobile with O2 in the first week of Jan. i have moved out of BT as i had signal issues in my office. After submitting my PAC, O2 have not moved my number over yet. I...

Third party charges fraud Tap2Pay / O2

Hi all, I have an O2 Mobile Broadband data only SIM in a router. Today I have found that I am the victim of the outrageous third party charges scam which O2 have condoned for years... The company Tap2Pay have made charges against my bill, which o2 ha...

Anonymous by Not applicable
  • 21 replies
  • 1 kudos


O2 always says use the o2 wifi. Problem is wifi is 1.5 miles away from house. Why pay more of my hard earned cash when o2 can easily errect an o2 mast near the house. Wifi can only be used a certain distance from your phone. Not getting the whole ben...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos