General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

No Internet

Are virgin mobile customers who have been moved to 02 having Internet problems

Poor mobile signal

HiWaiting for o2 guru to contact me re lack of signal. Just recently moved to o2 but despite checking prior to move that signal would be ok, it is anything but.

Last warning, 02 Staff have to monitor this community by LAW. Do your Jobs.

I Have tryed to pay my outstanding bill 5 times. 02 India call center keeps telling my my final bill letter is not due yet.I have had 2 Final Letters and Threating Default Sums/Notice of Enforcment Letter thats shows a remainer of £24 to be paided by...

x2 numbers on one phone?

wanted to talk to a human not post on chat board so question removed.

Arieal the buisness part

I recently poached by this company from o2 because they wanted me.to pay less money I agreed and now found it to be biggest mistake ever made the company leave you you with no legal rights whatsoever ever its really a bad company to be with after 1 w...

Missing phone

I started a new contract at the start of June with an Iphone 14 which never arrived as the courier lost it. Within my cooling off period I attempted to cancel the entire contract however, 2 months down the line and 2 bills in it is still not cancelle...

HMRC Tax Call Scam

Honestly thought I’d be gone from here by now. Just had a call, the HMRC TAX SCAM. Automated American voice asking me to press 1. It’s a known scam.Very weird timing considering everything that’s unfolding between O2 and me. Never had one before.Shou...

O2 Apple Watch Data Errors 15 + Others + Activating

These errors appear to have been going on for months. O2 appear to know of the issue, but seem to act like it’s new.It’s not.If they can’t immediately fix it, I would recommend seriously considering getting your money back and complain, (if you can, ...

Apple watch series 8

Tring to set up mobile data for six days now keep getting error code o8 and have contacted o2 4 times all with different solutions but nothing is helping any ideas please?

Customer service

Can anyone advise if there is a better way to contact customer service? My wife recently left O2 Pay Monthly to change to another provider, we were advised that she was over £18 in credit. After a very lengthy and unpleasant experience - over 3 hours...