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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3509 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 12159 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12786 Views
  • 86 replies
  • 0 kudos

4G signal Terrible

Has something happened to O2 recently, I’ve never had a problem with them up until the beginning of this year. Slowly but surely the network has become so bad. I’ve been running these tests for the past few months and this is now the connection I get...

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Aquasan by Level 1: Joiner
  • 1143 Views
  • 1 replies
  • 0 kudos

Great store service

Wes & Corissa at the Chippenham store met and exceeded my expectations, efficiently resolving an ongoing issue and securing my future business with O2. Wes is a real asset to the store team and has a great attitude/demeanour about him. I highly rate ...

Aaron by Level 1: Joiner
  • 1187 Views
  • 4 replies
  • 3 kudos

Great service at O2 Leamington Spa

Hi, Good service doesn't get recognised so wanted to feed back that I had a great experience at the O2 Store on the Parade in Leamington Spa, this morning. I'm looking to upgrade and needed some real-world, practical advice and a guy called James was...

Google Assistant and Vodafone

Any plans for O2 to offer this level of interaction with Google Assistant? Try saying "OK Google talk to Vodafone" if you have Google Assistant on your android phone! Anything like this in the pipeline from O2, @Marjo or @EmilieT ?

pgn by Level 54: Stellar
  • 1180 Views
  • 11 replies
  • 2 kudos

Data Draining Faster

I have 12GB plan. My billing cycle is restarted on every 1st of the month. I started using data from 2nd September. (I’m not using heavy dat this time. Since even it showed i have finished my data only in 15days in last billing cycle!) this time o2 w...

MilanVyas by Level 1: Joiner
  • 2169 Views
  • 5 replies
  • 0 kudos

No mobile signal

I have not had a mobile signal since before 7th July. It's fortunate for O2 that I've got a computer and get my broadband and landline from BT. Consequently, I have to use the WiFi provided by BT. I still pay for my mobile minutes to O2 though. How's...

Patc by Level 1: Joiner
  • 663 Views
  • 7 replies
  • 0 kudos

cant use my phone in Ryde

ive lived in Ryde now 18 months,just before xmas 2017,i upgraded my phone everything fine.since June ive been dogged by poor reception ,and a mysterious gurgling voice which everybody says i sound like.tried everything in the book to solve it,even a ...

rydeman by Level 1: Joiner
  • 733 Views
  • 6 replies
  • 0 kudos