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I am trying to buy a bolt on all night

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Oonagh
Level 1: Joiner
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on ‎16-08-2018 02:00

on ‎16-08-2018 02:00

I have tried 3 time or 4 times to buy a bolt on but it won't let me and I am almost out of data why is this
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MI5
Level 94: Supreme
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on ‎16-08-2018 06:44

on ‎16-08-2018 06:44

As customers like yourself, we wouldn't know.
I'd try contacting customer service after 8.00am this morning http://www.o2.co.uk/contactus or try to add the bolt on again this morning as O2 update their systems overnight.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151763 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎16-08-2018 06:44

on ‎16-08-2018 06:44

As customers like yourself, we wouldn't know.
I'd try contacting customer service after 8.00am this morning http://www.o2.co.uk/contactus or try to add the bolt on again this morning as O2 update their systems overnight.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Glory1
Level 43: Bright Spark
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on ‎16-08-2018 06:50

on ‎16-08-2018 06:50

@Oonagh as you are a business customer you need to ring Business Customer Services on 8002 if you find you are still having problems. Between 8-8:30am is the best time to call to avoid a long wait.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Anonymous
Not applicable

on ‎16-08-2018 07:57

on ‎16-08-2018 07:57

The system may have been down for maintenance 

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EmilieT
Former Staff
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on ‎17-08-2018 13:16

on ‎17-08-2018 13:16

Hi @Oonagh, did you manage to get your bolt-on since you last posted? There are some useful suggestions ahead, please take a look and let us know hwo you're getting on slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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