How to change account from Business to Personal

[Bev29]

My account was moved a few years ago from a personal account to a business account without my permission.  On calling I was told that I would have to pay the two years worth of fees to end my contract.  I am now out of contract and want to move back to a personal account but don't know how?  I went into my local o2 shop and they couldn't access my account and were unable to advise how I could do this.  Any help is appreciated

[MI5 · Accepted solution]

@Bev29 

If you're with O2 through a third party, you need to contact them for a PAC to port out or try to get it via text. Guide: How to get your PAC [June 2021 Update] 

You can then port out to another network on PAYG temporarily, then port back into a new O2 personal account. Guide: Migration & porting into O2 

If still direct with O2 just call 8002 to transfer to a new personal account. You may need to get a new account first though.