12-09-2018 16:03 - edited 19-10-2018 09:18
12-09-2018 16:03 - edited 19-10-2018 09:18
We're pleased to confirm Apple’s latest products, the iPhone Xs and iPhone Xs Max have now launched and are available to purchase from today, Friday 21 September. Customers will be able to pre-order the iPhone XR beginning Friday 19 October, and launching on Friday 26 October.
If you'd like to get your hands on one of these beauties, click the appropriate link below to order online, or alternatively you can call our customer services, or visiting us in-store.
Questions?
With what is undoubtedly one of the most anticipated device launches of the year, we suspect many of you will have questions. Check out our extensive Q&A section immediately under this post which we hope will answer any questions you have. We will add more Q&A's over time but if you've got a question not listed, please feel free to reply to this thread and let us know.
Related community discussions
on 18-09-2018 15:31
on 18-09-2018 15:31
@MI5 wrote:
Ah, I see. Strange for an iPhone.
Will CEX not offer you any more money?
CEX is actually less, but the idea of the refresh plan was to keep things simple, so having to go elsewhere or shop around is not ideal, when last year I walked in and exchanged in store when doing the upgrade.
Thanks for the advice though!
on 18-09-2018 15:44
on 18-09-2018 15:44
@SaintRC wrote:Would a 22-23 month plan on their custom plan get round that?
Not that o2 deserve defending in any sense, they always handle these yearly pre-orders awfully - just trying to help you out.
Still doesn't get around the issue of the £100 upfront and am I right in thinking that if do this early, I have to go onto a custom plan which doesn't offer the yearly upgrade option?
If I waited I could stay on the refresh program but would be out of sync.
The issue is created by Apple adjusting their release cycle, but thought O2 might want to do something proactive in order to stop customers like me leaving because I could be out of sync with all new releases going forward.
on 18-09-2018 16:27
on 18-09-2018 16:27
As I understand it, the custom plans work the same way as Refresh in the sense you can still upgrade at any time, by paying off your device plan in the same way. Then you're just tied into the network plan for whatever contract period you choose.
on 18-09-2018 16:34
18-09-2018 16:43 - edited 18-09-2018 17:24
18-09-2018 16:43 - edited 18-09-2018 17:24
Really??? From what I have read the custom plans are still O2 refresh, nothing has changed apart from you can choose it to suit you. I can’t see any termination fees or surcharges just pay of the device plan and upgrade.
Edit: I have just read on the custom plan page there are no termination fees and you can upgrade after paying of the device plan. No mention of any surcharges.
on 18-09-2018 16:59
on 18-09-2018 17:35
on 18-09-2018 18:57
on 18-09-2018 18:57
@SaintRC wrote:As I understand it, the custom plans work the same way as Refresh in the sense you can still upgrade at any time, by paying off your device plan in the same way. Then you're just tied into the network plan for whatever contract period you choose.
There is also the difference that after 12 months on my current refresh plan, I can hand back the device and upgrade without having to pay off the remainder of the handset.
On the custom plan after 12 months, I would have to look at reselling the device and then bridging the shortfall. As far as I can see on the new custom plan the option currently on refresh to hand back the device and upgrade for free doesn’t appear to feature anymore.
on 18-09-2018 22:39
on 18-09-2018 22:49