Volt eligibility disappeared in last month

[campervanfan]

Hi,

Was looking at an iPhone 17 upgrade and noticed that my volt benefits were not being picked up on the system - getting the message 

"There’s a change to your benefits

Sorry, as you're no longer eligible for supercharge benefits your new plan won't include Volt boosts like double data and travel benefits."

It was working fine a month or so ago when the 17 was launched but something in the o2 system has changed. No change on my side, volt benefits all applied to current contracts  and I have upgraded with switch-up with no problems before.

Any ideas? Not happy to upgrade without - don't trust the system and I don't have 5 hours to spend on O2 chat....

[madasaf1sh]

@campervanfan 

Your only option is to upgrade and then wait upto 14 days for it to be applied (As it isnt automatic) and then if it doesnt contact o2 and / or Virgin via Socials providing your Virgin Account details and what ever else they ask for. 

There is no way to check or apply it before then...