iPhone 15 & Watch Series 9 Megathread + FAQ's

[Chris_K]

We're pleased to announce that the iPhone 15 range is now available to order on O2, along with the Apple Watch Series 9 range, including Watch Ultra 2! See more details and shop links below ➡️

iPhone 15

Links for Pay Monthly customers
iPhone 15	iPhone 15 Plus	iPhone 15 Pro	iPhone 15 Pro Max
Links for Business customers
iPhone 15	iPhone 15 Plus	iPhone 15 Pro	iPhone 15 Pro Max

Apple Watch Series 9 & Watch Ultra 2

Sport Band 41mmSport Band 45mm	Ultra 2 Alpine Loop SUltra 2 Alpine Loop MUltra 2 Alpine Loop L	Ultra 2 Ocean Band	Ultra 2 Trail Loop
Looking for something else? Find our full Apple Watch range here

Questions?

We're in the process of updating our website and we'll include links to all relevant shop pages as they come online in the coming days. We'll also build upon our extensive FAQ's below as/when any new questions crop up that haven't already been answered.

[NOVATROOP77NI]

Getting the following when attempting to order got a ultra watch 2 this morning have another line which has had no missed payments.

Unfortunately there's a problem with your account

API response is not instance of APIErrorMessage OR its message is empty.

But I GET THAT RETURN FROM THE API anyone know as to why it might happen its from the api side

[Zheez]

Yep I'm getting that same error when trying to order the iPhone now.

I think I officially give up now and I'm taking it as a sign 

[SaintRC]

Has anyone actually managed to complete checkout online yet lol?

[CyberScy]

Rushed on the train to my local store before it closed, got there, tried to Switch Up and they said their systems were down. But also was told I can now Switch Up online which was new. Was hurried out the store. Guess what... I can't do it online and I need to be in store! 😕

[Jennynophone]

Is there any update on this supposed ‘intermittent issue’? Tried about 10 times. Annoying, and really poor from a massive phone provider. Rubbish 

[madasaf1sh]

@CyberScy 

Load of rubbish from the store, sounds like an excuse of selling out their pre order allocation..  or they dont want to take a upgrade pre-order... 

@Jennynophone 

A lot of vendors are having meltdowns today,  including mighty Apple which crashed completely earlier today, and couldnt process payments...

And to be honest... these things happen...

[Styles2611]

I’ve pre ordered in store with a deposit. The guy mentioned that the deposit can be taken off my bill, but can I just have it refunded when I collect?

[MetRP102]

@CyberScywhat a load of rubbish. All they need to do is pre-order the device using their till system by taking a £50 deposit from you. Switch Up doesn't even need mentioning at this stage, it's literally the same process for new lines, upgrades or PAYG purchases at this point.

If their system really was down, fair enough, but Switch Up always has to be done in store.

@Styles2611yes you can choose to have the deposit returned to your original payment method if you wish.

[Superhoop2808]

Its a complete cluster... I have now apparently reach my limit of codes for security on my account, so now can only upgrade within the store... Well wont be doing that. Ill try somewhere else - Its a farce, they knew the pre-orders were coming. Not had this issue before - Getting a PS5 was easier!!

[angeloedades]

Did anyone order in store? I said multiple times iPhone 15 Pro Max 1TB and just noticed my receipt said:

IPHONE 15PRO 1TB BLK

its definitely wrong right?