cancel
Showing results for 
Search instead for 
Did you mean: 

Apple Watch Cellular Setup - Error : Reference Code 14

kenzo99
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi, 

 

When trying to activate the cellular feature on my apple watch Series 8, via the iphone watch app I get an error message stating "something went wrong,.... quote reference code 14".

 

I have tried multiple times and always get the same error message.

Everything is on the latest version of software and i can see the esim cost on my monthly bill.

 

Any help to resolve would be appriciated

 

Thanks

Message 1 of 3
499 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 147591 Posts
  • 638 Topics
  • 28344 Solutions
Registered:

@kenzo99 

All we know here Activate Apple Watch Guide 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
493 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 147591 Posts
  • 638 Topics
  • 28344 Solutions
Registered:

@kenzo99 

All we know here Activate Apple Watch Guide 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
494 Views

kenzo99
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Thanks for the link, it was at the guide suggested for reference code 14 which was to reset esim.

 

Regards

 

 

Message 3 of 3
396 Views