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Apple Watch 7 No Cellular Data after Replacement

OverWatch
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Hi All

 

After losing several hours on the phone with o2 I have no resolution to this so hope you can help.

I have an Apple Watch Series 7 Cellular, which for 18 months had data on its eSim and sync'd to my iphone, pay monthly, so I could get calls to my iphone number without my phone present.

 

The watch had a fault and was then replaced by Apple (it was originally purchased from Apple).  Since then I have had the data plan on and off the watch 3 or 4 times as data refused to work.  I've also reset/unpaired it multiple times.

 

I had actually given up, even though paying for the sync data (£5ish a month).  Thought to give it a go after christmas, removed the data plan, and now instead of when in "Set up Mobile Service" on the watch app it finding the plan, it wants me to add a brand new SIM only plan at £7/month.

 

I log into O2 website and can see the "Sync" apple watch is still there and so this makes no sense.

 

Lost well over an hour today speaking to two different o2 reps on phone, last one said changes made at their end and try again, and then suddenly the line went dead.  Both calls in fact were cut off.

 

Anyway, reset again, and no surprise nothing has changed.  

 

Am at end of my tether.  I had asked on a previous attempt about iData but this fell on deaf ears, and there seems to be a lack of understanding on the o2 phone support side on how to do this.

 

Happy to reach out by message here to anyone from O2 that can resolve this for me.


Thanks.

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Enlli
Level 66: Unequalled
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Regretfully, there is no longer anyone from O2 here. 

We did have some excellent agents that often got things sorted, but O2 unceremoniously removed them last July.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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madasaf1sh
Level 77: Grand Master
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@OverWatch 


There is no o2 support on this customer to customer forum, but have a look at this guide Activate Apple Watch Guide 

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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OverWatch
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Thanks - I've read that guide and a great job but unfortunately no help.

 

In the past it looked like o2 staff on here were able to sort out these issues via messaging, is this no longer the case?  I really feel like all avenues exhausted.

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Enlli
Level 66: Unequalled
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As stated, no O2 staff on here now.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
Level 32: Blockbuster         
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@OverWatch 

 

You could consider messaging O2's social media team as they seem to be held in high regard :-

 

Guide: How to find help & contact O2 

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