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Forum Posts

SIM not working

I bought a new Apple iPhone 14 Pro Max (replacing my iPhone 13 Pro), but now the SIM is not working. I've followed various troubleshooting tips, but nothing is working. I can see my recent calls, and numbers from voicemails left; although visual is c...

Resolved! unlock

hi - I need to unlock my iPhone 6 so my daughter can use it... its locked to O2.Can you help?

mougler by Level 1: Joiner
  • 463 Views
  • 1 replies
  • 0 kudos

Emergency calls only

I was migrated over to o2 from virgin mobile in may 2023.ever since then I keep loosing contact with the o2 network. The screen says emergency calls only. If I restart the Samsung a42 phone it connects to o2 for a while before dropping out again. I h...

Ron53 by Level 1: Joiner
  • 1133 Views
  • 3 replies
  • 0 kudos

Number transfer mess up

I have requested a number transfer from old account to new….. I now have no signal or connection with either account (phone) advise please

Tick by Level 1: Joiner
  • 597 Views
  • 2 replies
  • 0 kudos

No signal

I have had no signal for five days now , I cannot make a call or receive any text messages , I’m seventy years old and live alone. I had no update from 02 why this is happening?

Mon88 by Level 1: Joiner
  • 339 Views
  • 1 replies
  • 0 kudos

Resolved! pac code

Please send me my pac code

brian288 by Level 1: Joiner
  • 490 Views
  • 2 replies
  • 0 kudos

Apple Watch shows “no connection”

I had my Apple Watch Series 5 working perfectly with o2 for around 3 years. Recently, the watch was replaced by Apple after developing a problem. Before giving the old watch to Apple I was sure to properly reset it, including removing my data plan fr...

Terbium by Level 1: Joiner
  • 1939 Views
  • 7 replies
  • 1 kudos

Relay UK

Every time I try and make a Relay UK call it says "call ended". I believe I would need my spend cap changing from £0. Why is this the case, Relay UK is meant to be free? I have the Relay UK bolt on, but this has made no difference. Relay UK say it's ...

DarylUK by Level 1: Joiner
  • 479 Views
  • 1 replies
  • 0 kudos

Change of ownership

I have called 202 4 times now with my mother about a change of ownership. I’m now paying for my own bill and wanted to keep my number and so far after 4 calls still the request has now been actioned. please can someone advise how I can take this furt...

Behnz by Level 1: Joiner
  • 2027 Views
  • 7 replies
  • 0 kudos