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Resolved! Throttling whilst abroad.

I've just visited Australia for 3 weeks catching up with my son. I checked my O2 tariff and superb I could use it in Australia. Once I arrived I put the phone into Roaming and was connected to Telstra and that was fine. That's were the good news fini...

Resolved! Keep my old phone number

I’ve got a new phone but want to keep my old phone number I’m still with o2

swap to O2

I still not activated my existing number

Outgoing / Incoming calls not working

As of this morning my phone no longer accepts incoming or outgoing calls. Its like the account has been completely cut off. Bills are all up to date via direct debit so something is a miss technically unless O2 has been hacked?

Resolved! I asked to port my number from Plusnet to O2 but new SIM card has a different number

Hi. I asked to port my phone number from Plusnet to O2. I just received the SIM and the number has changed. I am calling O2 but no one is picking. Thanks

Resolved! Ending my contract

Hi, I attempted to end my contract however I did not receive a confirmation email or text letting me know that it has done so, how will I know for sure if it has ended or not

Set up Wi-Fi calling

I want to set up Wi-Fi calling.

Resolved! esim for Spanish mobile number

Hi - I need a Spanish mobile number & think is possible if I purchase a Spanish sim eg with Movistar. Please can anyone tell me how to go about this? I have an iPhone 13 mini. Thanks!

wifi calling

I took delivery of a new Sim yesterday from your Norwich store. I live in rural area with very poor signal and rely on WiFi calling (for mobile calls). When I attempted to enable this on my new iPhone 15 Pro a message advises me to contact O2. But du...

My roaming package is not working

I purchased the 50mg roaming in zone 1 package for my daughters Zone 1 and she has just arrived in the US and it’s not working?

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