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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos


I’m very angry about this issue today when my phone got disconnected saying my payment is still due when it has came off my bank yes the first try I put incorrect cvv number but instantly tried again and was successfull this has to be felt with or I’...

Andymo-81 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Billing

Need to speak to an agent 

Miranda2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Call Forwarding

There is an issue with the charging port on my phone and the phone is not getting any charge when connected to the charger. The phone has now died. Is there anyway I can set up call forwarding to an alternate number, via the O2 website (due to no lon...

Resolved! Signal

Hi I live in an area where we rarely get a decent 3g signal.I have googled solutions and seen the O2 boost box. Quite simply how do I get one please ?

MCH by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Simm

Hi I got a new phone and sim a while ago,I put new sim in my new phone and exchanged data by iCloud. It loaded everything apart from emails and wouldn’t let me make calls and when I tried from another phone to call my number it went to my...

Matt9752 by Level 1: Joiner
  • 1 replies
  • 0 kudos