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No pay monthly contract info showing on o2 app

Hi all I recently bought a new phone with a new number and had my existing number transferred to the sim in the new phone. Now I don't have any information on the o2 app relating to my new contract? When I try to sign into the app it gives me the msg...

Resolved! VoLTE

My wife has a sim-free Sony Xperia 5IV with a Vodafone sim-card (bear with me). Vodafone are currently closing their 3G network & are saying that the phone isn't compatible with VoLTE. I have put my o2 sim-card in her phone & its works fine, VoLTE ap...

GazC72 by • Level 1: Joiner
  • 1718 Views
  • 3 replies
  • 0 kudos

Swapping a SIM card

I’m o2 business customer and I have massive issues with coverage at my home and place of work.Over years, I received 2 sim cards from o2, but I have never swapped them. Can a new sim help with the coverage issues? If I were to swap SIMs, what do I ne...

Issue with service abroad

Hi, I have an O2 Pay as you go SIM and I am currently in Mexico. I also have a Mexican SIM which has good network coverage in most places but my O2 phone very rarely has coverage even when I try to change the network provider manually. This is a real...

cansel by • Level 1: Joiner
  • 872 Views
  • 2 replies
  • 0 kudos

Not receiving incoming text messages

Hi, I am facing the issue of not receiving any incoming text messages - outgoing text messages are working fine. Everything was working fine up until 18th December 2023, and then incoming messages stopped out of the blue. I have contacted customer se...

JuhiPatni by • Level 1: Joiner
  • 20151 Views
  • 22 replies
  • 0 kudos

Sim swop

Hi I'm having issues with my sim swop. It says to contact 202 but I can't ring out with this new sim in the phone

Jade28 by • Level 1: Joiner
  • 770 Views
  • 3 replies
  • 0 kudos

Iphone 15

Anyone had this problem? New iPhone 15, O2 business account (unlimited everything) and have international data and texts set up (according to O2). My work needs me to authorise payments with worldwide financial institutions via an SMS code. This work...

jwg123 by • Level 1: Joiner
  • 774 Views
  • 2 replies
  • 0 kudos
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