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Turkey/Greece charges

I have been in Turkey, just come back to Greece. Have not received ‘welcome to Greece’ text yet so I think my phone still thinks I’m in Turkey…I have manually selected a Greek network, but will I still get charged Turkish prices because I assume my p...

How do I get my £1 ear buds

I purchased a new phone over a month ago and I’ve been waiting patiently for the text regarding my £1 ear buds that I could claim 1 month after purchase, haven’t had a text and don’t know how to request them from O2

Jeromem by • Level 1: Joiner
  • 1486 Views
  • 8 replies
  • 0 kudos

Poor signal

Since upgrading to a Samsung A53 5g my signal is terrible. My wife has the A54 5g, both on 02. She gets good signal and 4 or 5 g in places I get nothing.I've tried everything with the phone ( factory reset, setting changes, turn this on , turn that o...

Alnjo by • Level 1: Joiner
  • 644 Views
  • 2 replies
  • 0 kudos

eSIM

Changed my phone . Don’t have the eSIM details 

Transfer

Why hasn’t my number been transferred yet, I sent it on Tuesday?

Tigger44 by • Level 1: Joiner
  • 219 Views
  • 1 replies
  • 0 kudos

NNe

I have just ordered a new phone and I am trying to sign my new contract and when I click the link it says I've exceeded the limit of chances.

Fireblade by • Level 1: Joiner
  • 749 Views
  • 6 replies
  • 0 kudos

Text charges

Why are you charging me for a text message I received from kwik fit that I didn't ask for?

Sticks by • Level 1: Joiner
  • 287 Views
  • 1 replies
  • 0 kudos

Can't connect to 02 app

Hello there, i can access to my 02 in the web but when i try to connect in the app. It says that my 02 is not available to me yet ..Please help me with this

Cancel a phone contract

My son has bought a new phone and I need to cancel his phone contract with you

Steve51 by • Level 1: Joiner
  • 287 Views
  • 1 replies
  • 0 kudos

Number transfer

I have used my pac code to transfer my old number but I dont seem to be able.to use internet, texts or data. I am in portugal currently, wondering if Roaming is causing a problem?

James46 by • Level 1: Joiner
  • 393 Views
  • 1 replies
  • 0 kudos
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