Get tech support for your O2 issues

Resolved! Replacing my SIM card

Hi. Just upgraded my phone and during the install process my SIM card (and therefore phone number) has stopped working. I tried using the O2 app to order a replacement, but it needs to send a code via text to verify it's me. My number isn't working s...

Resolved! £6 Travel Bolt-on - how much will my friends be charged if they call me when I'm abroad?

I'm an O2 customer and I'm going to South Africa. I know I can buy a Travel Bolt-on for £6 per day, but I don't know what this means for my friends. How much will friends in South Africa be charged to phone me when I'm in South Africa? How much will ...

Number not ported

I ordered a SIM only last week and gave a PAC number and old number to port on the order. After inserting and activating my new SIM nothing happened.Eventually I managed to speak to someone on Wednesday who said there was a technical fault and the nu...

Resolved! I have mobile data turned off

please turn on mobile data, my bills are paid

I can't log in

I can't log in to the app I have no signal I can't call them the Web chat keeps trying to tell me to go to the app to speak with someone on chat but the whole point is I can't log in what am I supposed to do?! I can't call I have no signal out here p...

Data

Resolved! want to change my phone but need to look for the "network band" of O2 sim card?

I'm plan to get my self some upgrades at black friday and I find a phone that I really like but it's out side of UK, I have check with their support service and from what I told as long the sim card "network band" is able to pair with what the phone ...

can't received/make calls. 4G 5G working fine

Hi guys, My problem is can't received/make normal calls. 4G 5G working fine.I tried calling 202 for some help it wont even let me, As soon as I dial any number it immdiately makes the hanging up beep and ends the call. I also cant received calls. any...

Resolved! My 02 app

Hi every one is any one haveing trouble logging. In to the my 02 app my just says try again later but let’s me in on website and I was logged in to the app earlier

Resolved! Extras

Hi, I changed my tariff the other day and was offered an extra- I’ve tried choosing Amazon Prime but the next page doesn’t load?

O2

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