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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7092 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1904 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4293 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 3604 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 2857 Views
  • 6 replies
  • 0 kudos

Resolved! WHEN will my post code/s get 5G?

Hi I want to find out WHEN the postcode(s) where I live and where I work (in London) will get 5G (they don’t have it at the moment). The O2 coverage checker is no use because it doesn’t provide that information and I can’t get hold of anybody in O2 w...

PatB by Level 1: Joiner
  • 192 Views
  • 2 replies
  • 0 kudos

Resolved! Cannot send Premium Test Messages

Since upgrading mobile in May, cannot send premium messages. 02 shop triedvtheir SIM in phone and it worked, so not the phone. Tried new SIM,s and not worked. Removed bar a d spend cap. Appears to be something on the account, but don't know what. Hus...

Beesmill by Level 1: Joiner
  • 470 Views
  • 13 replies
  • 0 kudos

Resolved! Emergency calls only

can anyone help? New phone today with new sim and still not connected to o2

Morlal by Level 1: Joiner
  • 95 Views
  • 1 replies
  • 0 kudos

Resolved! No internet in Italy!

When I landed in Italy I have 3G however my internet is not working and I did not receive a message from o2 when I landed. I have plenty of data… what should i do?!

Dave17_ by Level 1: Joiner
  • 152 Views
  • 2 replies
  • 0 kudos

Resolved! New device plan

Hi I currently have a device plan and an airtime plan, is it possible to keep paying for my existing device plan but take out a new device plan and link my existing airtime plan to the new device?

Adam_ski by Level 1: Joiner
  • 90 Views
  • 1 replies
  • 0 kudos

Resolved! Lost texts

Hello, does anybody know if it Is possible to recover a complete message box as it was accidentally deleted, has sentimental messages from years back. HELP PEASE, thanks in advavce

Resolved! Pen support on the galaxy book pro?

My galaxy book pro clearly stated that it has pen support, but I can't find any evidence of any pen that works.

Johnny72 by Level 1: Joiner
  • 76 Views
  • 1 replies
  • 0 kudos