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Forum Posts

£10 tariff

I want to pay for £10 tariff off my phone credit but dont know how

Ben1616 by Level 1: Joiner
  • 300 Views
  • 1 replies
  • 0 kudos

new sim card

my phone no longer works, need a new smaller sim card to fit new phone. Can't connect to o2 as get no text to non working phone

Roger24 by Level 1: Joiner
  • 349 Views
  • 2 replies
  • 0 kudos

Resolved! Old iPhone 11 will not erase

I have upgraded my iPhone but can erase my old phone(iPhone 11) in order to prepare it to sell. I can reset 'all settings'.When I attempt a reset I get the following error message: "An Unknown Error Occurred Please try again later"I have also tried c...

C_Dickson by Level 1: Joiner
  • 593 Views
  • 3 replies
  • 0 kudos

NO CALLER ID

Hi, is there any chance someone could help me with NO CALLER ID problem please. I have been having the issue now for about 2 weeks and no one seems to know how to fix it its happening on all incoming calls ,I have been to the o2 store and to the appl...

GAZ1988 by Level 1: Joiner
  • 5418 Views
  • 33 replies
  • 0 kudos

Resolved! ESim request to customer services has disconnected me!

I am about to take a delivery of a new iPhone 14. As I plan to use an eSIM in my new phone, I called Customer Services today to request an eSIM pack to be sent out (containing the QR code. I need to install it on my new phone). The advisor told me th...

Chateau57 by Level 2: Apprentice
  • 7717 Views
  • 33 replies
  • 0 kudos

Resolved! Sim card will not work

Yesterday my phone stopped receiving any texts or data unless connected to the internet. I got the sim card replaced today and the new sim still does not work. I tried calling but they said that my account was restricted because i owed them payment, ...

Spend cap

How do I change my spend cap

Bud3536 by Level 1: Joiner
  • 290 Views
  • 1 replies
  • 0 kudos

Turkey/Greece charges

I have been in Turkey, just come back to Greece. Have not received ‘welcome to Greece’ text yet so I think my phone still thinks I’m in Turkey…I have manually selected a Greek network, but will I still get charged Turkish prices because I assume my p...

How do I get my £1 ear buds

I purchased a new phone over a month ago and I’ve been waiting patiently for the text regarding my £1 ear buds that I could claim 1 month after purchase, haven’t had a text and don’t know how to request them from O2

Jeromem by Level 1: Joiner
  • 1480 Views
  • 8 replies
  • 0 kudos