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multiple numbers on account / separate My O2 apps

Hi, I have two numbers on the same contract / account, one for myself and one for my wife. However after the PAC's were processed I no longer see one number in my app, my wife can not register a separate email as its on my account and also she has lo...

Resolved! No service

Hello renewed my o2 contract on 5/12/33 on the 6th my phoned showed no service and says 4g call have been turned off by o2. I just have a mobile have been trying to find a live chat but just get the virtual chat can you please advise

phone not registered on network

I am new o2 customer. (REMOVED) SIM now activated. When I try to use from TQ6 9GL I get error message Not registered on the network

Zone 2 Bolt on required

i have just arrived into Hong Kong and am trying to purchase a zone 2 bolt on, but am only getting zone 3 bolt on options

Resolved! Customer service contact number

I will like a number for customer care

My account is locked by fraud team

Hi, I joined o2 just over a week ago, porting my number across from another provider. It was working up until Friday and then my number has been barred. When I log into my account it says I have no products or services. Rang customer services and the...

Resolved! Do I have insurance?

I can’t remember if I took insurance out

Issues with customer service, 360, cooling off period, billing, signal, VM-o2 migration, HELP

Hi all, I've been with o2 for 10+ years. In the last 2 years, I noticed by 4g/5g coverage was awful - it didn't function in most parts of Central London and I had no signal at all in large parts of Essex, Surrey and Sussex. This is across multiple de...

Resolved! Not receiving text messages

It’s 2023 but welcome to the club, I’m the latest victim of the ‘no-OTP-gate’. Mu number was switched from Virgin Mobile to O2 in July, everything went smoothly until this Tuesday, I have since stopped receiving any texts. I asked my friend to send m...

Resolved! Switched from Virgin

Hi my daughter had a contract with Virgin but obviously its switched to o2 , she wants to know how long she got paying the handset off but we can't find the details for the credit agreement etc we've tried on virgin Web page but it doesn't work any m...

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