cancel
Showing results for 
Search instead for 
Did you mean: 

Apple Watch Cellular eSIM

Danny77
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi,

I’m writing this in total desperation.

I unpaired my Apple Watch Series 8 cellular from my phone and now I cannot get the dataplan added back on. 

After 13 calls and 20 hours on the phone to 202 (also with two ‘tickets’ raised which have resulted in nothing)  the lady which I won’t name admitted that she does not know what the problem is and cut my iPhone sim off, but I’ve had calls cut previously because 202 don’t know how to resolve the problem or I’ve been put back into a queue of calls. 

I have been to two different o2 stores but both said the issue is outside of their remit and suggested contacting Apple which I did and after they ran some diagnostic checks on the watch they established that the problem is with the carrier (o2) . 

 

How do I get this issue resolved without permanently going round in circles?? 

Thanks all. 

Message 1 of 2
570 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 147501 Posts
  • 638 Topics
  • 28333 Solutions
Registered:

@Danny77 

You'll need to cancel the old plan and activate a new one.

Error codes here Activate Apple Watch Guide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
562 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 147501 Posts
  • 638 Topics
  • 28333 Solutions
Registered:

@Danny77 

You'll need to cancel the old plan and activate a new one.

Error codes here Activate Apple Watch Guide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
563 Views