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Forum Posts

Laptop set up

My Chromebook isn’t recognising my number or email address so can’t set it up

Louise27 by Level 1: Joiner
  • 390 Views
  • 1 replies
  • 0 kudos

Resolved! Refurbished phone trouble

Hi all, I hope somebody can help. I bought a refurb iPhone XR from o2 on 18/06/23 and noticed straight away that something wasn't quite right. I stupidly ignored it and, surprise surprise, it got worse and started doing other weird things too.When I'...

(Swap my sim) Sim card

The SIM card is registering in my phone but says “no service”. I can connect to Wi-Fi. to activate the sim I need to send a confirmation code which will be texted to my phone number. As my phone says “no service”, I can’t receive the text to activate...

Zany19 by Level 1: Joiner
  • 750 Views
  • 2 replies
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My a12 is stuck in a reset loop

My a12 had been on three, is unlocked but a white screen with 3 kept coming up so I factory reset it. Now I can only get to the copy from old phone part of the set up, is there anything I can do?

Amanda24 by Level 1: Joiner
  • 600 Views
  • 3 replies
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Replacement phone

please can someone explain to me, how, when you return a brand new phone that was not working correctly can they replace it with a refurbished phone?

Geddybobs by Level 1: Joiner
  • 462 Views
  • 2 replies
  • 0 kudos

Issues cancelling my active Bolt On

Hi, I have an active International Monthly Bolt On, billing me at 2 pounds/mo. I want to cancel it. However, when I press Remove Bolt On button in my online account, I get an error saying "Sorry, we can't remove this Bolt On." Can you please remove t...

agoltsov by Level 1: Joiner
  • 461 Views
  • 1 replies
  • 0 kudos

Bolt on data

Hi, I wanted to add travel Bolt on as in India at the minute added bolt on Data by mistake. Order number NC28568635. Can this be cancelled please. Thanks

Sanmala by Level 1: Joiner
  • 486 Views
  • 2 replies
  • 0 kudos

I am worried that my phone has been compromised

I am traveling in the Philippines and I bought a sim at the airport but I now have concerns my phone has been compromised. I have just put my 02 sim back in my phone after two days and 02 have tried to call me twice. I tried to called them today but ...

CA4 by Level 1: Joiner
  • 724 Views
  • 3 replies
  • 0 kudos