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Resolved! Transfer of Ownership

Hi Please can someone help me, I currently have an o2 monthly contract (formerly Virgin) but this is in my husband's name. We would like to transfer the ownership to me however when we called o2, we were told this would not be possible. They were una...

Resolved! Transfer of ownership not actioned.

Hi, I've been having great difficulty with a transfer of ownership from myself to my ex-partner. Following O2 guidance, on Monday, took out a contract at the local O2 store and got a SIM with a temporary number. We then phoned O2 together. Over the c...

No mobile network signal cannot get internet!

Hi, I have had no signal on my phone for internet browsing, none of my apps work and I cannot get any mobile signal at all for the last day or so.. I can see there is a problem with a mast locally but I don’t know if my phone actually has a problem o...

Wi fi box

Just purchased a sim to use abroad fo data, registered sim and works in phone. I need to use it in my wi fi box to use as a mobile wi fi but doesn’t work, wi fi box recognises sim but showing no internet connection

Lost phone, can't remember security questions

Hi. I've lost my phone and can't remember the answer to my security question, but I really need the number as it is linked to my 2FA for various things. I have all the rest of my identity checks, passport, bank payment details ect. Is it possible to ...

Resolved! Upgrade/Refund

HiIf you pay off the outstanding amount on your device plan in order to be able to get an early upgrade but then decide to cancel the upgrade do you get a refund?

Disabling WiFI & 4G Calling

4 calls to O2 customer services today. Nearly 4 hours of calls. Cut off twice I’d guess for asking awkward questions. Despite asking politely for WiFi calling and 4G calling to be disabled they insist on going through pointless attempts to fix this. ...

Resolved! transfer e-sim to new watch

transfer an e-sim for galaxy watch 3 to watch galaxy watch 6

Resolved! Scam call?

Just had a call on my mobile, they said they were from O2. Said that in my area (south London) they are shutting down 4G from 5pm from this Thursday, and that they need to send a new SIM for 5G. Has anyone heard about this?

Messages

My sister messenger not sending and has a little clock under them I have been sending some but now the clocks appeard and I can't send them now why is this

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