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Forum Posts

Number not being changed

At the time I signed up for a sim only deal from ID I filled in the form with the PAC number etc. New sim arrived and it’s an o2 number, so I downloaded the app and went through the process again. Still nothing and twice now I’ve visited o2 shops whi...

Not receiving calls or texts but can make calls

Can you fix my network as I can’t receive calls or messages, but can make a call, also I can’t access my apple account because I can’t get the otp number Kind Regards Anthony Calder

Helpplz1 by Level 1: Joiner
  • 445 Views
  • 2 replies
  • 0 kudos

Resolved! Phone call history

Hi, wher can I find 1 year old call history?

Ja8 by Level 1: Joiner
  • 550 Views
  • 2 replies
  • 0 kudos

Wi-Fi calling issue I can hear other people but they can't call me.

Hi. I have a problem with wi-fi calling. When I call out I can hear other people but they can't hear me. I can hear them say that I am cutting out. It's bad to the extent that even the most basic conversation isn't possible. From my end there is quit...

OwenA by Level 1: Joiner
  • 1475 Views
  • 7 replies
  • 0 kudos

Resolved! Voicemail keeps turning itself back on

Hi,My voicemail keeps turning itself back despite me turning it via the O2 number 1730. (Samsung 20+) Also, I cannot turn off ID /spam caller as it is greyed out. Never had this issue on my previous Samsungs 'phones. Any help would be greatly appreci...

Steve32 by Level 1: Joiner
  • 1321 Views
  • 1 replies
  • 0 kudos

No network

Hi - I started experiencing network issues before Christmas. O2 sent me a new sim which worked for a couple of days and now back to no signal - either searching for a signal or I have an ! at the top. There is always a mast around my home which isn’t...

stacey111 by Level 1: Joiner
  • 1000 Views
  • 5 replies
  • 0 kudos

Re: Unable to receive calls from vodafone

I am having the same issue. O2 customer services seem lost and have checked everything, reset lots of things and sent a new sim even. But still not receiving calls. @O2nath_ci or @gmarkj do you know who can help. I dread to know how many calls I'm mi...

Sam_d by Level 1: Joiner
  • 885 Views
  • 2 replies
  • 0 kudos

Resolved! Porting numbers but keeping account

I have just got a new phone contract with another provider. I don't want to lose Volt benefits, so need to keep my O2 account going.Wife has her number with EEI have my number with O2My new contract is with ThreeI need to move my wife's EE number to ...

JLo1 by Level 1: Joiner
  • 571 Views
  • 1 replies
  • 0 kudos

why does my phone number show different

Hello so i made a call today to another country and they did not recognise the number that it was me because it came up with a completely different number my number is +447*** ****606 however the phone call they recieved was (0963) 931 8152 which is ...

Jay22123 by Level 1: Joiner
  • 800 Views
  • 1 replies
  • 0 kudos