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Posts: 104,049
Topics: 552
Registered: ‎04-04-2012

Re: O2 Network Issues - 6th December 2018

@bethan1 

Check help here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 7: Part Timer
Posts: 385
Registered: ‎21-04-2013

Re: O2 Network Issues - 6th December 2018

If you have been with o2 for 13 years i assume they are doing something right? 1 day outage outage out of 13 years arent bad
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Level 1: Joiner
Posts: 1
Registered: ‎08-12-2018

Re: O2 Network Issues - 6th December 2018

It is outrageous that we was left unable to get online and unable to use our phones, I was in an online auction and missed the ending on the auction that I WAS Winning, o2 have let me down again.
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Level 1: Joiner
Posts: 1
Registered: ‎08-12-2018

Re: O2 Network Issues - 6th December 2018

THE PROBLEM IS NOT SOLVED - NO PHONE CONECTION

AND

BLIND USER HAS ONLY 'SOS' ON PHONE - HE CANT READ THAT!

UGH

 

anyone got suggestions of how to get 'web chat' to work - the 202 just cuts itself off

ta

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Posts: 104,049
Topics: 552
Registered: ‎04-04-2012

Re: O2 Network Issues - 6th December 2018

@roma 

check the help here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,554
Topics: 573
Registered: ‎04-01-2009

Re: O2 Network Issues - 6th December 2018

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Posts: 89,771
Topics: 745
Registered: ‎14-01-2013

Re: O2 Network Issues - 6th December 2018


@jonsie wrote:

Got my text apology today.....

Dance#justsayin'


So did I....Lol

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
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Level 47: Going Places
Posts: 5,910
Registered: ‎26-03-2014

Re: O2 Network Issues - 6th December 2018

Snap

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Level 4: Observant
Posts: 157
Registered: ‎17-08-2015

Re: O2 Network Issues - 6th December 2018

4G calling is not working when i make a call it goes to H+
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Level 1: Joiner
Posts: 4
Registered: ‎09-12-2018

Re: O2 Network Issues - 6th December 2018

2 days airtime cost in January!
Surely this is the least they have to do as all it is is a refund for services that we contracted them for that they have failed to deliver !!
Definitely not what I call compensation!!
which, if that actually wanted to, they could fund from all that interest they will make by not refunding us til January !
Just saying 😜