cancel
Showing results for 
Search instead for 
Did you mean: 

O2 Network Issues - 6th December 2018

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Good morning all, 

 

We are aware our customers are unable to use data this morning.

 

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

 

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 1 of 715
114,991 Views
714 REPLIES 714

Betablue
Level 4: Observant
  • 57 Posts
  • 10 Topics
  • 0 Solutions
Registered:
@SteveoR I saw that on the locked thread where you also said you wanted compensation. Firstly tough break mate. If you seen it you'd know you couldn't put a price on not getting to see it. If that doesn't give away the Oirish in me!
Message 611 of 715
1,834 Views

Viks
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
So after the problem yesterday with the signal I had to buy a £50 new phone and EE sim just so I could communicate with my customer. I lost a lot of custom. What was worst is I’m trying to Contact o2 but can’t get though and the online service isn’t working and I’m still loosing service. Not very happy and this is unacceptable for a company as big as o2.
Message 612 of 715
1,783 Views

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Viks If you're still having problems, your issue is different from the recent outage. If you're thinking that you will be reimbursed for your expenses, think again. This is the official O2 response:

We will be in touch with our customers shortly to share: 
• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January 
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available 
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available 

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 613 of 715
1,774 Views

darrenney02
Level 4: Observant
  • 127 Posts
  • 25 Topics
  • 1 Solutions
Registered:

Late afternoon yesterday before my SMS text service started fully working as normal again.

I glad all seems to be back to normal. Hope this dont happen again anytime soon.

 

Darren

Message 614 of 715
1,736 Views

Cleoriff
  • 122383 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@darrenney02 wrote:

Late afternoon yesterday before my SMS text service started fully working as normal again.

I glad all seems to be back to normal. Hope this dont happen again anytime soon.

 

Darren


Same here @darrenney02. Pleased it's sorted now though...

Veritas Numquam Perit

Girl in a jacket
Message 615 of 715
1,732 Views

paulbacon
Level 7: Part Timer
  • 436 Posts
  • 69 Topics
  • 0 Solutions
Registered:
2 days free airtime seems more than fair for a 24hr outage (especially as it wasnt even o2 fault but a 3rd party supplier). Id happily let o2 give mine to charity.

Im sure people will moan as thats what some are like. In my opinion if you rely on your phone that much to earn a living, get a 2nd SIM on a different network as backup
Message 616 of 715
1,704 Views

viridis
Level 56: Guvnor
  • 13530 Posts
  • 106 Topics
  • 308 Solutions
Registered:
Do what I did, just send either a text donation, or simply PayPal a charity a couple of quid with giftaid.
Might seem small, but if 30 million customers or even a decent % did it, it would really be a welcome pot.
Message 617 of 715
1,775 Views

Viks
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Wow o2 sure know how to look after their loyal customers. Been with o2 for over 13 years. A company this big should have safe guards in place to prevent stuff like this hppening.
Message 618 of 715
1,721 Views

Anonymous
Not applicable

@Viks wrote:
Wow o2 sure know how to look after their loyal customers. Been with o2 for over 13 years. A company this big should have safe guards in place to prevent stuff like this hppening.

Makes you wonder how they treat their disloyal customers, doesn't it?

Message 619 of 715
1,718 Views

bethan1
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

i have updated my phone to IOS 12.1.1 and since then have not been able to use my mobile data, make or recieve calls/texts and have had no service, is this an o2 or apple problem? how do i fix this?

Message 620 of 715
1,665 Views