O2 Network Issues - 6th December 2018 - Page 62

EmilieT · ‎06-12-2018

Good morning all,

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this.

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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Betablue · ‎07-12-2018

@SteveoR I saw that on the locked thread where you also said you wanted compensation. Firstly tough break mate. If you seen it you'd know you couldn't put a price on not getting to see it. If that doesn't give away the Oirish in me!

Viks · ‎08-12-2018

So after the problem yesterday with the signal I had to buy a £50 new phone and EE sim just so I could communicate with my customer. I lost a lot of custom. What was worst is I’m trying to Contact o2 but can’t get though and the online service isn’t working and I’m still loosing service. Not very happy and this is unacceptable for a company as big as o2.

Bambino · ‎08-12-2018

@Viks If you're still having problems, your issue is different from the recent outage. If you're thinking that you will be reimbursed for your expenses, think again. This is the official O2 response:

We will be in touch with our customers shortly to share:
• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available

I DO NOT WORK FOR O2

darrenney02 · ‎08-12-2018

Late afternoon yesterday before my SMS text service started fully working as normal again.

I glad all seems to be back to normal. Hope this dont happen again anytime soon.

Darren

Cleoriff · ‎08-12-2018

@darrenney02 wrote:
Late afternoon yesterday before my SMS text service started fully working as normal again.
I glad all seems to be back to normal. Hope this dont happen again anytime soon.

Darren

Same here @darrenney02. Pleased it's sorted now though...

Veritas Numquam Perit

paulbacon · ‎08-12-2018

2 days free airtime seems more than fair for a 24hr outage (especially as it wasnt even o2 fault but a 3rd party supplier). Id happily let o2 give mine to charity.

Im sure people will moan as thats what some are like. In my opinion if you rely on your phone that much to earn a living, get a 2nd SIM on a different network as backup

viridis · ‎08-12-2018

Do what I did, just send either a text donation, or simply PayPal a charity a couple of quid with giftaid.
Might seem small, but if 30 million customers or even a decent % did it, it would really be a welcome pot.

Viks · ‎08-12-2018

Wow o2 sure know how to look after their loyal customers. Been with o2 for over 13 years. A company this big should have safe guards in place to prevent stuff like this hppening.

Anonymous · ‎08-12-2018

@Viks wrote:
Wow o2 sure know how to look after their loyal customers. Been with o2 for over 13 years. A company this big should have safe guards in place to prevent stuff like this hppening.

Makes you wonder how they treat their disloyal customers, doesn't it?

bethan1 · ‎08-12-2018

i have updated my phone to IOS 12.1.1 and since then have not been able to use my mobile data, make or recieve calls/texts and have had no service, is this an o2 or apple problem? how do i fix this?