on 07-12-2018 22:31
on 08-12-2018 03:16
on 08-12-2018 04:05
@Viks If you're still having problems, your issue is different from the recent outage. If you're thinking that you will be reimbursed for your expenses, think again. This is the official O2 response:
We will be in touch with our customers shortly to share:
• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available
on 08-12-2018 09:15
Late afternoon yesterday before my SMS text service started fully working as normal again.
I glad all seems to be back to normal. Hope this dont happen again anytime soon.
on 08-12-2018 09:23
on 08-12-2018 10:19
Im sure people will moan as thats what some are like. In my opinion if you rely on your phone that much to earn a living, get a 2nd SIM on a different network as backup
on 08-12-2018 11:10
Might seem small, but if 30 million customers or even a decent % did it, it would really be a welcome pot.
on 08-12-2018 15:49
08-12-2018 15:54 - edited 08-12-2018 15:55
Wow o2 sure know how to look after their loyal customers. Been with o2 for over 13 years. A company this big should have safe guards in place to prevent stuff like this hppening.
Makes you wonder how they treat their disloyal customers, doesn't it?
on 08-12-2018 20:21
i have updated my phone to IOS 12.1.1 and since then have not been able to use my mobile data, make or recieve calls/texts and have had no service, is this an o2 or apple problem? how do i fix this?