Re: O2 Network Issues - 6th December 2018 - Page 63

EmilieT · ‎06-12-2018

Good morning all,

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this.

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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MI5 · ‎08-12-2018

@bethan1

Check help here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

paulbacon · ‎08-12-2018

If you have been with o2 for 13 years i assume they are doing something right? 1 day outage outage out of 13 years arent bad

Swilson · ‎08-12-2018

It is outrageous that we was left unable to get online and unable to use our phones, I was in an online auction and missed the ending on the auction that I WAS Winning, o2 have let me down again.

roma · ‎08-12-2018

THE PROBLEM IS NOT SOLVED - NO PHONE CONECTION

AND

BLIND USER HAS ONLY 'SOS' ON PHONE - HE CANT READ THAT!

UGH

anyone got suggestions of how to get 'web chat' to work - the 202 just cuts itself off

ta

MI5 · ‎08-12-2018

@roma

check the help here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎08-12-2018

Got my text apology today.....

#justsayin'

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎08-12-2018

@jonsie wrote:
Got my text apology today.....
#justsayin'

So did I....Lol

Veritas Numquam Perit

gmarkj · ‎08-12-2018

Snap

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paddyguy · ‎09-12-2018

4G calling is not working when i make a call it goes to H+

Anntom75 · ‎09-12-2018

2 days airtime cost in January!
Surely this is the least they have to do as all it is is a refund for services that we contracted them for that they have failed to deliver !!
Definitely not what I call compensation!!
which, if that actually wanted to, they could fund from all that interest they will make by not refunding us til January !
Just saying 😜