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O2 Network Issues - 6th December 2018

EmilieT
Former Staff
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Good morning all, 

 

We are aware our customers are unable to use data this morning.

 

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

 

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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madasaf1sh
Level 76: Forum Legend
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There is no compensation due, as the service is not gauranteed to be fault free, the only people that will get compensation are:

Enterprises with SLA's and KPI's
IOT customers who have SLA's and KPI's

Consumers like me and you will get zero, null, nothing, nada, sfa, nowt...
--
This is a customer to customer forum, and there is no o2 support on here, and we do not have access to any personal or account information,

We are all customers like you and I don't work for o2,
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Mamillian
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When are o2 going to give us an update on a resolution and stop treating their customers with absolute contempt?

Message 242 of 715
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Anonymous
Not applicable
Wah wah waaaah!!!

Raise your hands, how many of you whiners were here before today, praising for the great service you've received..

Shame shame know your username!
Message 243 of 715
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madasaf1sh
Level 76: Forum Legend
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Where are o2 treating customers with contempt???

I think the updates have been fine, and dont need to much more than they are...
--
This is a customer to customer forum, and there is no o2 support on here, and we do not have access to any personal or account information,

We are all customers like you and I don't work for o2,
Message 244 of 715
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Lauryn
Level 1: Joiner
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Just wanted to know when everything will be back on track just a rough timing would do us good please no data or able to text or call has been a massive issue with me. Due to childcare
Message 245 of 715
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Pete-Creese
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O2 - simply not good enough.  I currently have no calls, text or data.  I am unable to contact either the hospital nor my terminally ill mother who is over 60 miles away.  Why is there no anticipated timeframe detailed for the resoration of service?  Where is your contingency planning and backup facility?  I take it we shall all see a significant reduction on our next bills!

Message 246 of 715
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surfsquid
Level 2: Apprentice
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Their service has never been great, but it is usually satisfactory, doesn't really warrant logging in to tell them "good work on doing exactly what I pay (way too much) for"

lol

Message 247 of 715
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sheepdog
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@Kelseydawnc93 wrote:

It's very easy to pass the blame to a third party I've noticed. Still nothing for calls and texts so evidtially it is more than just data. o2 you need to step up and stop feeding customers false information. You are only going to anger the majority. As for personal reasons I needed my mobile today I will not divulge into but realistically you have a lot to do to encourage customers going forward. It seems far to frequent in my opinion and not just a little 'Outage' it's always lengthy periods of time. 


 

@Kelseydawnc93

 

The current status page is saying this at 1555:

 

The network issue we are currently experiencing remains a top priority for us and we are working as quickly as possible to fix the issues.
 
All O2 technical teams are working closely with one of our third party suppliers who has identified a global software issue in their system which has impacted data services. As a result of this incident, we are experiencing a high demand on our network which means some customers may have issues making and receiving voice calls.
 
We believe other mobile operators around the world are also affected.
We apologise to our customers for any inconvenience. 
 
And the updated BBC page is saying the same thing though with a wider opinion on the matter: https://www.bbc.co.uk/news/business-46464730
 
We - as in us customers - may have different issues around the country regarding voice. Mine was fine till just after lunch when I lost voice calls. Can make outgoing calls but no incoming calls.
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adamtemp64
Level 66: Unequalled
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https://twitter.com/markevanso2/status/1070708863182217218?s=21 From the ceo
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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b4u2
Level 8: Talented
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Please can we get compensation for the loss of service and inconvenience caused?
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