O2 Network Issues - 6th December 2018

[madasaf1sh]

There is no compensation due, as the service is not gauranteed to be fault free, the only people that will get compensation are:

Enterprises with SLA's and KPI's
IOT customers who have SLA's and KPI's

Consumers like me and you will get zero, null, nothing, nada, sfa, nowt...

[Mamillian]

When are o2 going to give us an update on a resolution and stop treating their customers with absolute contempt?

[Anonymous]

Wah wah waaaah!!!

Raise your hands, how many of you whiners were here before today, praising for the great service you've received..

Shame shame know your username!

[madasaf1sh]

Where are o2 treating customers with contempt???

I think the updates have been fine, and dont need to much more than they are...

[Lauryn]

Just wanted to know when everything will be back on track just a rough timing would do us good please no data or able to text or call has been a massive issue with me. Due to childcare

[Pete-Creese]

O2 - simply not good enough.  I currently have no calls, text or data.  I am unable to contact either the hospital nor my terminally ill mother who is over 60 miles away.  Why is there no anticipated timeframe detailed for the resoration of service?  Where is your contingency planning and backup facility?  I take it we shall all see a significant reduction on our next bills!

[surfsquid]

Their service has never been great, but it is usually satisfactory, doesn't really warrant logging in to tell them "good work on doing exactly what I pay (way too much) for"

lol

[sheepdog Level 25: Hard Hitter]

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@Kelseydawnc93 wrote:

It's very easy to pass the blame to a third party I've noticed. Still nothing for calls and texts so evidtially it is more than just data. o2 you need to step up and stop feeding customers false information. You are only going to anger the majority. As for personal reasons I needed my mobile today I will not divulge into but realistically you have a lot to do to encourage customers going forward. It seems far to frequent in my opinion and not just a little 'Outage' it's always lengthy periods of time. 

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@Kelseydawnc93

The current status page is saying this at 1555:

The network issue we are currently experiencing remains a top priority for us and we are working as quickly as possible to fix the issues.

All O2 technical teams are working closely with one of our third party suppliers who has identified a global software issue in their system which has impacted data services. As a result of this incident, we are experiencing a high demand on our network which means some customers may have issues making and receiving voice calls.

We believe other mobile operators around the world are also affected.

We apologise to our customers for any inconvenience. 

And the updated BBC page is saying the same thing though with a wider opinion on the matter: https://www.bbc.co.uk/news/business-46464730

We - as in us customers - may have different issues around the country regarding voice. Mine was fine till just after lunch when I lost voice calls. Can make outgoing calls but no incoming calls.

[adamtemp64 Level 65: Ultra-cool]

https://twitter.com/markevanso2/status/1070708863182217218?s=21 From the ceo

[b4u2]

Please can we get compensation for the loss of service and inconvenience caused?