24 days no network, 2 unactivated simms and 30 phonecalls to O2

[Fi65]

PLEASE SOMEONE HELP!!!

Husbands phone stolen in Spain 6/4/25, I phoned O2 and they suggested bar/restriction on number and sent new simm.  I requested activation 9/4/25.
Replacement unlocked handset purchased.

Now 24 days later, 30 phonecalls (9hrs+), have been sent another simm and neither have activated, multiple ‘tickets’ raised to technical team with assurances will receive callback. Nothing in 24 days! Unable to speak to technical team directly. 

My simm works in new handset, have tried network reset, have checked that original bar/restriction definitely removed and that no outstanding issues on account.
Considering terminating contract/get PAC code but no guarantee number will work with new network (per Apple and O2 store).

Exasperated is an understatement!

Business customer so store can’t help and I am account holder so husband can’t phone.

Any help would be greatly appreciated.

[Fi65]

Following on from yesterdays post

‘24 days no network’, I anticipate further daily fruitless phonecalls to O2 without them resolving this same issue - I really need to speak directly to the technical dept- umpteen tickets have been ‘raised’ to them and promised phonecalls back to me have not happened-  how do I achieve this?

[Enlli]

It would be better to confine things to one thread rather than different post which can eventually become confusing.

As stated we are all customers here

The technical department on O2 is not customer facing 

https://community.o2.co.uk/t5/Tech-Support/24-days-no-network-2-unactivated-simms-and-30-phonecalls-...

[Fi65]

Thank you, my first time posting.

[MrRichAllen1976]

@Enlli O2 in general isn't customer facing IMO.