O2 Network Issues - 6th December 2018 - Page 24

EmilieT · ‎06-12-2018

Good morning all,

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this.

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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me-me-me · ‎06-12-2018

I use to sing O2 from the roof-tops, but I'm really fed-up with O2. This is the last nail in the coffin as far as I'm concerned. I'm moving!

Mumof3 · ‎06-12-2018

@ladylu05 that's right, the person you are texting will need to have WhatsApp too, or if you both have it, facebook messenger. Thats the only ways I know of, sorry. Hope yours (And mine(And everyone elses)) are back up soon 😄

paddyguy · ‎06-12-2018

yeah same here

TallTrees · ‎06-12-2018

Support you in that post in every way @viridis

compo seems to "cure" everything? I have read all the posts and

am astonished that people are like that ~ amazing

it is no wonder that there are notices up in every public

office, hospital etc., regarding unacceptable behaviour.

Where are manners, respect and courtesy.

@viridis wrote:
Tell me why anyone on here should answer anyone..
Please,
It seems kudos are rushed out like candy to anyone "OUTRAGED!!!" as well as those "DEMANDING COMPENSATION!!!"
Yet those helping ... Not a damn thing.
Enjoy your outage, enjoy patting each other on the back for being the biggest compo claimer.
As for me, I'm out.

Maybe give thanks to the regulars who don't get paid anything to suffer your impatience.

HAPPINESS IS BEE SHAPED

3ddi3 · ‎06-12-2018

Bye Bye O2 and hello Vodafone or EE

rayh · ‎06-12-2018

is anyone from 02 actually going to come on with an update and when it will be resolved

had voice calls up to 2.45pm and for the last 90 mins can only make 999 calls

come ono2 reply to your customers

Shazza · ‎06-12-2018

This really is a Joke all this time trying to sort out,we had the same thing just a little while ago,no compensation given either,I’m going to consider moving that’s for sure.

madasaf1sh · ‎06-12-2018

Its not a cyber attack ffs.

Not all software issues are quick to fix, especially if its an update pushed to core component.

@me-me-me and all the others thinking about moving... you will have to pay off your refresh plans and pay 30 days notice,so o2 are quids in...

Bye then, enjoy the following:

Three - Coverage Issues and Garbage CS, and capped roaming data (yes its not unlimited nor is there (un)limited data
Vodafone - and there billing system of doom,
BT (EE) - and there network downgrade when they start ripping out and replacing core network components because there made by a Chinese Company...

So good bye and thanks for all the fish

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Gypsy92 · ‎06-12-2018

not registered on network for calls, data ane texts, are we going to get some sort of refund, as its been off most of the day

jonsie · ‎06-12-2018

@TallTrees wrote:
Support you in that post in every way @viridis
compo seems to "cure" everything? I have read all the posts and
am astonished that people are like that ~ amazing
it is no wonder that there are notices up in every public
office, hospital etc., regarding unacceptable behaviour.
Where are manners, respect and courtesy.
@viridis wrote:
Tell me why anyone on here should answer anyone..
Please,
It seems kudos are rushed out like candy to anyone "OUTRAGED!!!" as well as those "DEMANDING COMPENSATION!!!"
Yet those helping ... Not a damn thing.
Enjoy your outage, enjoy patting each other on the back for being the biggest compo claimer.
As for me, I'm out.

Maybe give thanks to the regulars who don't get paid anything to suffer your impatience.

The easiest way is to target personally those who are trying to bring a little sanity to the community. Unlike you @TallTrees I looking since stopped being surprised at all specimens and off human nature.

Easy to insult people, I wonder if they would be so quick to attack or insult me face to face.

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