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Level 21: Regular
Posts: 683
Registered: ‎04-04-2012

Re: O2 Network Issues - 6th December 2018

There is no compensation due, as the service is not gauranteed to be fault free, the only people that will get compensation are:

Enterprises with SLA's and KPI's
IOT customers who have SLA's and KPI's

Consumers like me and you will get zero, null, nothing, nada, sfa, nowt...
--


Samsung Note 10+ 5G|,, OnePlus 7 Pro (work phone), , Note 8, Nokia 8110 (New), iPad Pro


Im just an IT Geek, into all things Messaging and Collaboration, and Mobile and Hardware :-)

My desk is a cross between Microsoft and PC World

I DONT WORK FOR O2 but am a G33K
Level 2: Apprentice
Posts: 32
Registered: ‎08-09-2017

Re: O2 Network Issues - 6th December 2018

When are o2 going to give us an update on a resolution and stop treating their customers with absolute contempt?

Anonymous
Posts: 0

Re: O2 Network Issues - 6th December 2018

Wah wah waaaah!!!

Raise your hands, how many of you whiners were here before today, praising for the great service you've received..

Shame shame know your username!
Highlighted
Level 21: Regular
Posts: 683
Registered: ‎04-04-2012

Re: O2 Network Issues - 6th December 2018

Where are o2 treating customers with contempt???

I think the updates have been fine, and dont need to much more than they are...
--


Samsung Note 10+ 5G|,, OnePlus 7 Pro (work phone), , Note 8, Nokia 8110 (New), iPad Pro


Im just an IT Geek, into all things Messaging and Collaboration, and Mobile and Hardware :-)

My desk is a cross between Microsoft and PC World

I DONT WORK FOR O2 but am a G33K
Level 1: Joiner
Posts: 1
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

Just wanted to know when everything will be back on track just a rough timing would do us good please no data or able to text or call has been a massive issue with me. Due to childcare
Level 1: Joiner
Posts: 2
Registered: ‎25-04-2018

Re: O2 Network Issues - 6th December 2018

O2 - simply not good enough.  I currently have no calls, text or data.  I am unable to contact either the hospital nor my terminally ill mother who is over 60 miles away.  Why is there no anticipated timeframe detailed for the resoration of service?  Where is your contingency planning and backup facility?  I take it we shall all see a significant reduction on our next bills!

Level 2: Apprentice
Posts: 4
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

[ Edited ]

Their service has never been great, but it is usually satisfactory, doesn't really warrant logging in to tell them "good work on doing exactly what I pay (way too much) for"

lol

Posts: 2,730
Topics: 21
Kudos: 273
Registered: ‎25-10-2010

Re: O2 Network Issues - 6th December 2018


@Kelseydawnc93 wrote:

It's very easy to pass the blame to a third party I've noticed. Still nothing for calls and texts so evidtially it is more than just data. o2 you need to step up and stop feeding customers false information. You are only going to anger the majority. As for personal reasons I needed my mobile today I will not divulge into but realistically you have a lot to do to encourage customers going forward. It seems far to frequent in my opinion and not just a little 'Outage' it's always lengthy periods of time. 


 

@Kelseydawnc93

 

The current status page is saying this at 1555:

 

The network issue we are currently experiencing remains a top priority for us and we are working as quickly as possible to fix the issues.
 
All O2 technical teams are working closely with one of our third party suppliers who has identified a global software issue in their system which has impacted data services. As a result of this incident, we are experiencing a high demand on our network which means some customers may have issues making and receiving voice calls.
 
We believe other mobile operators around the world are also affected.
We apologise to our customers for any inconvenience. 
 
And the updated BBC page is saying the same thing though with a wider opinion on the matter: https://www.bbc.co.uk/news/business-46464730
 
We - as in us customers - may have different issues around the country regarding voice. Mine was fine till just after lunch when I lost voice calls. Can make outgoing calls but no incoming calls.
Posts: 16,395
Topics: 293
Kudos: 1,845
Ideas: 6
Registered: ‎13-08-2008

Re: O2 Network Issues - 6th December 2018

https://twitter.com/markevanso2/status/1070708863182217218?s=21 From the ceo
iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 4: Observant
Posts: 161
Registered: ‎04-08-2016

Re: O2 Network Issues - 6th December 2018

Please can we get compensation for the loss of service and inconvenience caused?