custom-community-header-logo.text

Anonymous · ‎05-02-2014

Hey Guys,

Just to confirm that we’re contacting our customers who currently have 4G ready phones as we're giving them access to 4G for nothing!

All the details on this are here http://go.o2.co.uk/got4G

Only those who currently have a 4G phone but are on 3G plans can take advantage of this offer.

The messages you may receive about this will vary depending on whether you’re currently in an area that supports 4G or not. We’ll grant all customers who own a 4G ready phone access to this offer so you’re good and ready when 4G comes to your town.

We want as many people enjoying 4G as we can, at the moment our 4G could cover 17 million people in the UK!

This is part of our 2014 4G master plan, if you have any questions or thoughts- Let us know!

If you are one of the 600,000 customers who will enjoy free 4G, please do share some speed tests with the community too!

Thanks

Brad

Anonymous · ‎05-02-2014

Online chat just advised me that the 4G bolt on is only free for a month!

Anonymous · ‎05-02-2014

@Anonymous wrote:
Online chat just advised me that the 4G bolt on is only free for a month!

I think we need to let the powers that be respond accordingly to the questions posed in this thread.

MI5 · ‎05-02-2014

Typical live chat.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-02-2014

I wouldn't take any notice of online chat they are next to useless

Anonymous · ‎05-02-2014

Hence why I posted "live chat - fit for purpose? "

Anonymous · ‎05-02-2014

In a word no

Anonymous · ‎05-02-2014

Totally agree damien1

Anonymous · ‎06-02-2014

This is GOLD!

they even mess up good PR!

Anonymous · ‎06-02-2014

@MI5 wrote:

What happened to the previous PROMISE that any existing 4G customers would get a £5 reduction (or tariff boost) ?

http://www.engadget.com/2013/12/12/o2-reprices-4g-contracts/

Hey MI5,

This is still the case. The text campaign is just another thing we're doing on top to get out customers using 4G

Anonymous · ‎06-02-2014

@Anonymous wrote:

I have a 4G ready phone and currently on 3G tariff as 4G isn't ready in my area yet.

But I travel to London a lot, so 4G for no extra cost would be nice.

Still not received the text tho...

The text will be with you soon then We're staggering the messages, but you won't miss out.

custom-community-header-logo.text

4G Text Campaign