4G Text Campaign - Page 5

Anonymous · ‎05-02-2014

Hey Guys,

Just to confirm that we’re contacting our customers who currently have 4G ready phones as we're giving them access to 4G for nothing!

All the details on this are here http://go.o2.co.uk/got4G

Only those who currently have a 4G phone but are on 3G plans can take advantage of this offer.

The messages you may receive about this will vary depending on whether you’re currently in an area that supports 4G or not. We’ll grant all customers who own a 4G ready phone access to this offer so you’re good and ready when 4G comes to your town.

We want as many people enjoying 4G as we can, at the moment our 4G could cover 17 million people in the UK!

This is part of our 2014 4G master plan, if you have any questions or thoughts- Let us know!

If you are one of the 600,000 customers who will enjoy free 4G, please do share some speed tests with the community too!

Thanks

Brad

Anonymous · ‎06-02-2014

@Anonymous wrote:
If a customer does not have a 4G compatible phone from O2 ,and go out and purchase one will they then be allowed this offer ?

Yes. If it's a pay monthly contract they're on.

Anonymous · ‎06-02-2014

@gemz4the1 wrote:

Just to clarify, is this just pay monthly or is PAYG included too?

At the moment this is only pay monthly. But watch this space for Pay and Go

Anonymous · ‎06-02-2014

That's awesome Brad and also fair.

Anonymous · ‎06-02-2014

@Bambino wrote:

Nearly nine hours after Brad posted the notification and no answers to any of the questions asked.

Hey Bambino.

Apologies for the delay. I was one of the unfortunate people who're in London yesterday and had to travel using public transport 😞 If you have any more questions do let Toby or Chiara know. Sorry again for the delayed response

MI5 · ‎06-02-2014

@Anonymous wrote:
@MI5 wrote:
What happened to the previous PROMISE that any existing 4G customers would get a £5 reduction (or tariff boost) ?

http://www.engadget.com/2013/12/12/o2-reprices-4g-contracts/
Hey MI5,

This is still the case. The text campaign is just another thing we're doing on top to get out customers using 4G

@Anonymous Good news - Could you get my discount sorted them please?

So far 5 calls to CS and 1 live chat have all failed.....!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-02-2014

I'm not so sure how it would affect payg customers positively as we are limited currently to 1Gb max on a tariff and them have to add a bolt on.

Suppose it does mean we don't have to change tariffs like I did to get 4g payg

Anonymous · ‎06-02-2014

@Anonymous wrote:

@Bambino wrote:

Why does the 4G setup assistant say that to get 4G you need a 4G tariff, yet the OP from the mod says if you're a 3G customer you can get 4G for free? I'm on a 3G monthly rolling contract. I've received no text. This is all a little confusing.

Very good questions. I am on 3G pay monthly myself.

We need more info please O2 staff.

Hey,

Yes. You do need a 4G tarrif buy this is what the offer is for You'll be able to to change to a 4G tarrif without incurring a charge.

Anonymous · ‎06-02-2014

@Anonymous wrote:

@Bambino wrote:

Why does the 4G setup assistant say that to get 4G you need a 4G tariff, yet the OP from the mod says if you're a 3G customer you can get 4G for free? I'm on a 3G monthly rolling contract. I've received no text. This is all a little confusing.

Very good questions. I am on 3G pay monthly myself.

We need more info please O2 staff.

Hey,

Yes. You do need a 4G tarrif buy this is what the offer is for You'll be able to to change to a 4G tarrif without incurring a charge.

Anonymous · ‎06-02-2014

And when I use all my allowance in 5 mins will I have to buy a bolt on?

I see the idea behind it and it's a great offer.

Just, nothing's for free in this world and my 1gb is gonna be burned rather quickly.

Mind you I live in Cornwall so not much chance of 4g until 31/12/15!

Bambino · ‎06-02-2014

It would be impossible for O2 to match what I've got at the moment as far as tariff and add-ons on a 4G tariff, so I'll stay where I am for now. I wouldn't want to sign a new contract for any length of time. Think I'll wait until GiffGaff starts their 4G service and see what they have to offer.

I DO NOT WORK FOR O2