Unable to log in to my o2 account

[englandz]

Post from the VM webiste - I was guided to this forum for help by VM.

I have not been able to log in to my O2 account for a few days on the app or website . I enter my virginmedia.com email address but i get an error to say it is invalid. When i click forgot email address i get a text with the exact email address VM are saying is invalid. ???

I am about to go abroad and need to add data to my O2 mobile but cant access the account.. 

This really is awful service . Looking in this community it looks like VM /O2 have not tested this new merge of services at all. 

I have several mobile accounts which i now cant access. 

Chat has been no help , Phoning customer service has no idea why i cant access and raised a ticket from which i have heard nothing and my next stop is the local o2 shop where i will probably be fobbed off. 

VM/O2 please sort this , your about to lose a lot of customers.

[Oxonian]

@englandz 

You need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account.

You can send a private message to O2 on social media :-

Facebook : https://o2uk.co/O2CFB

Instagram : https://o2uk.co/O2CIG

Guide: How to find help & contact O2 

[madasaf1sh]

@englandz 

If you do a quick search you will see a few posts on this , and one where the community manged @Dave-O2 is collating reports.

Customer Services wont be of any use to you, so ignore the CTRL+V reply above

[MI5]

@englandz 

I have the same issue.

Still waiting for a fix...........

[Dave-O2]

Thanks for the tag @madasaf1sh 

@englandz Please drop me a PM with your mobile number & i'll take a closer look 👍

[englandz]

PM sent