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Forum Posts

Resolved! Call failed

I constantly get call failed on my phone, after reading online it says it could be a scratched SIM card which I looked at and can see it is scratched so I was hoping if someone could me in getting a new sim but keeping my current number? Thank you

JamesDL94 by Level 1: Joiner
  • 3787 Views
  • 7 replies
  • 0 kudos

Resolved! Not Receiving Verification SMS's

New Customer Here: Having googled this Issue I have Tried everything I have seen online Still to No Avail ! The very 1st Verification I used came through fine (Microsoft) Then Tried Gmail/PayPal/NHS App and None are coming through - Using an iPhone 1...

Debs68 by Level 2: Apprentice
  • 2645 Views
  • 4 replies
  • 0 kudos

Resolved! Unable to send messages or make calls

I have been unable to send messages or make calls I have tried a replacement simwhich made no difference. Network not registered. This has been 3 days technical support not called back.

Winnie2 by Level 1: Joiner
  • 2156 Views
  • 2 replies
  • 0 kudos

Resolved! O2 eSim not working

Hello,I have Pixel 6 - have both a physical O2 sim and an O2 esim. Last night my O2 esim stopped working but my physical sim still works. There is no signal on my O2 esim. When I try to "Choose Network" it says "Disconnected" and doesn't provide a li...

Ziper27 by Level 1: Joiner
  • 28064 Views
  • 2 replies
  • 0 kudos

Cannot make calls on iPhone 12 pro

I cannot make calls on my iPhone, it shows “call failed” when trying to make a call. I can send and receive text and imessage, browse the internet perfectly fine. When any one calls me their number comes through as “unknown”. Anyone know of a fix for...

Kalvin by Level 1: Joiner
  • 937 Views
  • 1 replies
  • 0 kudos

No access to my SIM card and I need a PUK code

I'm getting a message saying I can't access my SIM card and I need a PUK code. This has randomly started. Please help me - how do I get a PUK and why has it suddenly started asking for this?

HTSC by Level 1: Joiner
  • 1050 Views
  • 3 replies
  • 0 kudos

Resolved! SMS error 69 problem

I have been unable to send SMS msgs for a week now is there some problem with the network in the Sheffield area.

Jallan626 by Level 1: Joiner
  • 7011 Views
  • 1 replies
  • 0 kudos

Multiple problems with Iphone 13 pro max and o2

Is anyone else out there experiencing issues with O2 and the I phone 13 pro max. Ive had mine for 4 weeks now and it has never worked properly. Variety of issues. Spent hours in shop, on the phone and online and the tech guys have been looking at iss...

Zoot by Level 1: Joiner
  • 3339 Views
  • 6 replies
  • 0 kudos

Resolved! Transferring my number

Hi, I have just changed to O2 from EE. I put my new SIM card in today and am on a temporary number.I had a PAC number from EE which I gave to O2 and am wondering when my phone will work with my old number?

Thomas5 by Level 1: Joiner
  • 548 Views
  • 1 replies
  • 0 kudos