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Unable to send messages or make calls

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Winnie2
Level 1: Joiner
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on ‎09-04-2022 20:39

on ‎09-04-2022 20:39

I have been unable to send messages or make calls I have tried a replacement simwhich made no difference. Network not registered. This has been 3 days technical support not called back.

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Cleoriff
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on ‎09-04-2022 20:59

on ‎09-04-2022 20:59

Hi @Winnie2 

Try your sim in another phone. If it works then it's a phone issue.

However, we’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Veritas Numquam Perit

Girl in a jacket

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MI5
Level 94: Supreme
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on ‎09-04-2022 20:56

on ‎09-04-2022 20:56

@Winnie2 lots of reported network issues today and the last few days.

Keep rebooting until it's fixed. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
Level 94: Supreme
  • 127749 Posts
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Registered:

on ‎09-04-2022 20:59

on ‎09-04-2022 20:59

Hi @Winnie2 

Try your sim in another phone. If it works then it's a phone issue.

However, we’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Veritas Numquam Perit

Girl in a jacket
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