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Not Receiving Verification SMS's

Debs68
Level 2: Apprentice
  • 13 Posts
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New Customer Here: Having googled this Issue I have Tried everything I have seen online Still to No Avail ! 

The very 1st Verification I used came through fine (Microsoft) Then Tried Gmail/PayPal/NHS App and None are coming through - Using an iPhone 13 Pro With Apple Watch Series 7 linked to same Sim, Have tried putting the o2 Sim in my Samsung and trying again but Still the same So must be a network issue and not a device, Looks like no one has had much luck solving this over the last few years? Any Help would gratefully be appreciated before o2 get the Lot sent back ! 

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MI5
Level 94: Supreme
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@Debs68 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Debs68
Level 2: Apprentice
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Also Noticing Normal SMS Don't seem to be coming through Either Now ! 

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MI5
Level 94: Supreme
  • 127509 Posts
  • 614 Topics
  • 22167 Solutions
Registered:

@Debs68 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Tombs
Level 1: Joiner
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Try disconnecting the iwatch from your phone, I found this was screwing up any SMS's texts coming through especially shortcode texts (Paypal, Natwest, NHS app etc) definitely a royal pain in the Harris.

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Debs68
Level 2: Apprentice
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Thanks @Tombs Did a Sim swap with solved the message Problem - But now cannot make calls and incoming are showing unknown, Which seems to be another well documented Issue 😞 Off to the o2 Store in the morning and if it's not sorted they can have there Sim and bloody Watch back 🙂

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