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O2 eSim not working

Ziper27
Level 1: Joiner
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Hello,


I have Pixel 6 - have both a physical O2 sim and an O2 esim. Last night my O2 esim stopped working but my physical sim still works. 

 

There is no signal on my O2 esim.  When I try to "Choose Network" it says "Disconnected" and doesn't provide a list of networks available. I have tried: 

1. Restarting the device 

2. Deleting and then readding the esim via QR Code

3. Disabling Adaptive connectivity 

4. Resetting APN Name 

5. Changing Preferred Network Type

 

Any assistance would be much appreicated. 

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Ziper27
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FYI for anyone with this issue. 
The problem was with the esim. I went to the store and they issued me a new esim and it worked straight away. 

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Bambino
Level 78: King of Kings
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@Ziper27 

If you message O2 on Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG) they should be able to help you with this.

 

I DO NOT WORK FOR O2



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Ziper27
Level 1: Joiner
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Registered:

FYI for anyone with this issue. 
The problem was with the esim. I went to the store and they issued me a new esim and it worked straight away. 

Message 3 of 3
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