Call failed

[JamesDL94]

I constantly get call failed on my phone, after reading online it says it could be a scratched SIM card which I looked at and can see it is scratched so I was hoping if someone could me in getting a new sim but keeping my current number? Thank you 

[JamesDL94]

Help me*

[MI5 · Accepted solution]

@JamesDL94 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Or pop into your local O2 store with some ID.

[pompeygeeza]

iv been having the same issue on and off for almost  week, iv got a iPhone 13 pro max with cellular Apple Watch series 7 and today I lost everything went to o2 store tried another sim same issue tried an E sim and still same issue, apparently is got something to do with the 5g Apple Watch etc, he switched my 5g bolt on off and bingo I got normal service

[Debs68]

@pompeygeeza Cheer's for this been pulling my Hair out all this week after moving to o2 - off to the o2 Store in the morning to try and get it sorted so will ask them to try this on mine 🙂 Failing that they can have there Sim and Watch Back as only got them Tuesday ! 

[Mouseninja]

Is there anyway to do this at home? Having exactly the same issue

[pompeygeeza]

iv had my phone now for 34 days, 4 days over the 30 days, all they have done have took off my 5g bolt on and given me a E sim thinking it may be the sim in phone, but apparrently others have been in store today with same issue as me and they think its something to do with apple watches also if you've got 1 as well as the phone..mine seems to be behaving now thank god

[pompeygeeza]

no, go to your nearest o2 store, I think the problem is becoming widespread so they should know the fix by now but if they dont give them a slap and tell them to Remove the 5g bolt on and it should resolve, im sure o2 will resolve it at sum point without removing the 5g bolt on, which by the way can be added back once issue is sorted