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Forum Posts

Resolved! Wrong number shows as device number

Samsung A21s device displays wrong number in settings. I do not recognise the number. I have never used it. This causing issues when trying to connect via Bluetooth in car as my contacts are saved to my sim which is a completely different number. How...

Tina4 by Level 1: Joiner
  • 409 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelled order

I cancelled my order 30mins after processing the order, called 202 to cancel it, woman cancelled it, said I wouldn’t need to send anything back via mail as it hadn’t yet been dispatched, great, but then an hour later I get an email come through sayin...

Foxie28 by Level 1: Joiner
  • 375 Views
  • 1 replies
  • 0 kudos

Resolved! Is someone else using my number

People are calling / texting me saying that they have a missed call from me. I have not called them and there is no record in my call log. These are just normal people apparently returning calls made to them from my number. What is going on? How do I...

ELC by Level 1: Joiner
  • 1255 Views
  • 2 replies
  • 0 kudos

Forgotten password

I usually unlock my phone with my fingerprint. Tonight I went to use my phone & fingerprint was no longer there but a request for a password. Don't know the password & there is no option for forgotten password. How can I get back into my phone?

GillsF by Level 1: Joiner
  • 674 Views
  • 5 replies
  • 0 kudos

Resolved! Cancelling from overseas

Hello, My phone contract is coming to the end and I'd like to cancel it as I am living overseas. I looked at the FAQs which suggested calling but that's a bit difficult from abroad. Is there an alterative way to do this? Thanks

Becky123 by Level 1: Joiner
  • 354 Views
  • 1 replies
  • 0 kudos

WiFi Calling No Option? Huawei P30 Pro

Hi team,I need to enable WiFi calling on my Huawei P30 Pro but I cannot see the option anywhere?I've been into mobile data settings and also WiFi settings but the option that should be there isn't.Please help

Apb188992 by Level 1: Joiner
  • 808 Views
  • 4 replies
  • 0 kudos

Texts not arriving

Some texts from my daughter never arrive despite my phone being on all day every day. They seem to be texts sent at night when the phone is off. I did not have this problem with any previous phones. Phone is a Samsung. The settings have been checked ...

Rudi by Level 1: Joiner
  • 582 Views
  • 2 replies
  • 0 kudos

Resolved! Nuisance calls

This week I have received around 4 calls per day from mobile numbers that I do not know. What I call it back it says that the number is not recognized? How can they call me then? All the numbers are different. How can I stop this?

Spike1 by Level 1: Joiner
  • 636 Views
  • 3 replies
  • 0 kudos

Issues calling a specific contact

I'm having issues dialling one of my contacts.The number is my Nan's land-line, which starts to ring like any other number, but then cuts off with what sounds like a busy tone.This is an issue on 4g etc, or a WiFi call.I know it's not an issue with t...

typojinx by Level 1: Joiner
  • 842 Views
  • 5 replies
  • 0 kudos