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Resolved! Sudden deluge of txts and voice messages

Returned from France to UK yesterday ( this may or may not be relevant). Roaming had been left switched on and worked, but I did not send or receive any texts or calls, just wifi and Whatsapp. Tried online banking today which required a code text to ...

Resolved! No 4G connection

I have a Samsung Galaxy A12 which is a 4G phone but when I go to 'settings/mobile networks/network mode', I can only set it to 2G or 3G.

Bob12 by • Level 1: Joiner
  • 4008 Views
  • 6 replies
  • 0 kudos

Resolved! After porting my number my phone doesn't ring for incoming calls

I recently had my number ported over from Vodafone and all seemed to go well, I can receive SMS messages and use FaceTime & iMessage and my number is showing up as the number that I ported over. The only issue is when someone calls me my phone doesn'...

Riayn by • Level 1: Joiner
  • 2307 Views
  • 2 replies
  • 0 kudos

Resolved! Paying

Please help I have noticed my bills being really high until it finally dropped that when my granddaughter plays her games and she buys extra tokens and it goes through so how do I stop paying for things all things with my phone please and thanks you

Moo_2325 by • Level 1: Joiner
  • 1396 Views
  • 3 replies
  • 0 kudos

Resolved! Who can I contact with a damaged screen

My device screen has decided to fail on me & it seems impossible to contact anyone on a live chat. As I can’t use the device I can’t call anyone

Much by • Level 1: Joiner
  • 610 Views
  • 1 replies
  • 0 kudos

Resolved! Apple watch

I want to buy my husband an Apple Watch. His mobile is currently on Ee but I wanted to buy the watch on my o2 account. will he be able to connect his mobile and watch together to use if different networks?

Jade_1 by • Level 1: Joiner
  • 817 Views
  • 1 replies
  • 0 kudos

Resolved! Data roaming

I have data roaming. Can send and receive emails but cant make or receive calls or texts

Isa1 by • Level 1: Joiner
  • 949 Views
  • 5 replies
  • 0 kudos

Resolved! Lost phone and can't order a new sim

My phone was stolen by a baboon! I am in Zambia. My niece in UK reported it lost to O2 in UK and asked for new Sim to be sent to my address. They told her I had to go on line and order through my account. When I do this under 'swap sim' it tells me t...

PATRICK5 by • Level 1: Joiner
  • 3094 Views
  • 7 replies
  • 0 kudos

Resolved! Pack code

I want a pack code number please

GB3 by • Level 1: Joiner
  • 778 Views
  • 1 replies
  • 0 kudos
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